Food was outstanding, so much choice and all excellently cooked. Staff were extremely attentive and friendly. The beach was gorgeous!

On the beach directly off the hotel there were several people selling trips and T-shirts, bracelets etc. but it meant you did get bothered quite often with the same questions. In fairness, they left once you said no but it got a little annoying after a while and meant we started to avoid the beach.

Really nice and fresh

More facilities and entertainment would have been nice.

Services were quite good when we got there as the hotel was quite empty and everything was good, service was fast and attentive.

We had to ask multiple times for amenities as they were not automatically replenished when the room was cleaned. Towards the second part of our stay the hotel got crowded and the service became slow and sloppy.

Check in was fast! The staff were very friendly. The hotel is modern and secure! I felt safe at all times here. The security at the gate take their job very serious. Anytime we left in a car they thoroughly questioned the driver. Samson at the reception desk was so nice!! The spa was amazing!

Communication before arrival was horrible. I had a dragged out conversation with them regarding the villas and rooms availability from April up til August. Management could not seem to locate the villa that had two bedrooms until I emailed them a video from TikTok showing them it exist. The app that they wanted guest to use did not work before arrival and during our stay. It caused us to eat mainly at the buffet since we were suppose to reserve by the app. The bathroom water was a little questionable. Sometimes it would be so cold. There was a lizard in my room and I killed many spiders and ants. My friend got bit multiple times by some insect after using a blanket out of the closet. The food was a 6/10. The only food that id eat again is the stir fry, samosa’s, and pizza. Hair was found in a slice of my friends pizza, so I was traumatized for some days after. Nobody in our group liked that the pool for an adult only resort closed at 7pm. There should be a 24hr pool at Riu Palace. Some waking areas on the compound need more light, myself and other guest had to use our phone lights to see where we were going some nights.

Staff were friendly

Didn't like friend wasn't allowed to visit me. Iron was cheap. Not enough buggies to move you around the resort. Travel plug needs a deposit. The spa also needs paying upfront in cash, does not accept card and you cannot add to the room. The hotel policies does not reflect of a 5 star hotel.

Amazing hotel, amazing staff.

Beds were very uncomfortable and had to keep asking for extra blankets. The only blanket on the bed was like a sheet.

We like the food, especially the seafood. The Riu Palace ambience is very relaxing. The staff are friendly and helpful especially the lady called Dida at the Restaurant. The Wifi strength is strong and covers the resorts The beach is clean and guarded by the hotel's security The hotel is secure and safe

The bed in the room we stayed in, makes creaky noises and the mattress also need to be replaced.