amazing sunset view and quite nice rooms, although we specifically asked to be at the highest level, but were not put there. very good chef for dinner! everything was very tasty! great location as it’s above the city centre which is terribly dirty and noisy, so being outside with fresh air was perfect.

staff constantly forgot to bring us towels and didn’t really clean the room properly. lack of shower gel.. very poor breakfast. which was a surprise after an excellent dinner! quite noisy given just next to the road.

Lovely place! Great view from the room. Comfy beds, great staff, view from restaurant was great too.

Wifi was poor.

Lovely rooms, lovely staff, great views. Would stay here again.

Gym needs fixing! Most equipment broken. Also wifi very slow.

Very comfortable bed Excellent staff

No TV Very few towels No golf cart or transportation to the room uphill

Breakfast was excellent. Simple yet delicious. Personal service, very prompt and polite.

Everything was excellent. Great location. Amazing value given the quality and size of the rooms

The hotel is located just steps from the Santa Elena center. The rooms are huge! Very clean and decorated, the beds are large and comfortable. The breafast is fresh and delicious and the dining room staff gives good service. The reception staff gives exceptional service, every request / question was answered kindly. They work up to until 10 pm and have excellent English. There is free parking area. Overall great vaule for you money ! 

The room has no air conditioning or heating. And the faucet in the shower is challenging, especially when you want to shower with boiling water.

The location was great, being close to the main area of Monteverde. Service at reception and at the restaurant was exceptional! The Wi-Fi connection in and outside our room was strong. The room was spacious and had a mini fridge and smart TV.

The mattress wasn't comfortable, it was too soft for my liking. There was no AC, which would have been good to minimize the humidity in the room.

views from our rooms were outstanding! breakfast included was delicious and location close to town.

steep hill to get to room

Great location, amazing view, had a really good dinner in the restaurant too

Front desk was not helpful, booked us a not-great evening tour (not recommended) and refused to honour our price at exit, saying they could not reach managers (after almost an hour on the phone)

great location,great view, nice staff

beds were to soft, feels like they should have been replaced a couple years ago

Room was a good size!

Breakfast - Monotonous and lacked variety and taste! Cleaning of room was sporadic and not done well…. No interest by staff! Wifi in snd out!

The tree top view was beautiful and the room was luxurious. Benjamin was helpful in our arrangements.

Los precios en el restaurante bastante altos

View from the room and restaurant was great. You can book tours and transport at the reception.

Night walk is a scam. First we walked on parking lot and than little bit around the hotel. For sure not worth the money we paid for. If you want to go on night walk I suggest to book online. Towels were not changed.

The room is big and comfortable, you have to walk up a step slop to reach it ( not accessibale for disabled people),

The staff in the dinning room was not pleasant, the breakfast is very simple ( scramble eggs and toast , a few pieces of fruit and coffie). Are toilet was plugged and they didn't come to fix and we were stock without a toilet .

probably the best views of any hotel. I can’t think of one that rivals it

there was nothing o didn’t like

The hotel has nice big rooms. Also the bathroom is big. So as family of 4 it is a great place to stay. The children liked the Netflix on the hotel TV.

We asked that we could have a room with a view. But we were not given one. Our room was quite dark. The sun was never to be seen there. We chose the hotel based on the view from there. So we were very disappointed when we (only) looked at trees and never had a glimpse of sun in the room.

Day before our checkin, we got text stating that room was not available and are shifting to another sister property. After some discussion they gave us a room. When asked at the time of checkin at property, we found that there were no issues at all. In addition rooms were not serviced next day at all.