staff were very helpful with info re little tourist train and the chocolate tour. you need to book the chocolate tour especially if it needs to be in English. only 11:30am or 3:30 pm. we had to settle for Italian as this wasn’t explained !!

there are steps to climb. difficult with heavy luggage.

The property itself is excellent and the position is great, with fabulous views of Monica from the terrace.

The parking and the steps up to the property with the steep climb, but that is the price you pay to stay in such a magnificent location.

Location in the center behind chocolate museum, mix of old architecture and modern design, beautiful views from the roof terrace, nice breakfast and helpful staff

Was a bit cold and room is big and spacious, so hard to get warm but worth a stay

Great view from terrace, friendly atmosphere and great staff, thanks Francesca & Roberto.

The room was large and comfortable, and the breakfast had variety.

The property itself was fine…. the walk up the road was challenging, but manageable, in the rain. However, the entire city has many hills so it goes with the territory.

Great location, super roof terrace with a view.

There is only one way to the hotel without stairs, would be good to know this before arrival.

Clean and friendly staff

The walk from the main road.

Staff is great and very informative. Breakfast is substantial and includes Modican hot chocolate and very good cappuccino etc. They clean the room according to your schedule.

The location is extremely difficult for anyone elderly or with a disability. The only way to get the luggage up there is by walking up a very steep incline. Halfway up we thought we were going to die. You can use a multi level staircase to go up and down but that doesn't work for luggage and is also quite a hike. Parking is nearly impossible and complicated. It's a shame that, except for the wine room, they removed all signs that it is a period building. Amenities listed, like massages, nail salon etc. are non existent.