The location makes the hotel. It's right on the Rhine and close to everything (including boat tours). The train stop is walking distance unless you are traveling with heavy baggage. The hotel itself is what a person might expect of a family-run German hotel. It's quaint and the rooms are clean and comfortable, but a bit dated. The staff was very polite and we felt welcome. The breakfasts were excellent as was the WiFi. And we were able to pay for the room (but not the meals) with a credit card. I would stay here again and would recommend unreservedly.

The wasps were numerous and very aggressive (not only at this hotel, but throughout the town). They made having meals outside hazardous if not impossible (I got stung by one, no bueno). Specific to this hotel, I would have liked to have used my credit card for the meals too, but alas, this is Germany. Many of the nearby restaurants also did not take credit cards either, so be sure to carry cash. All in, nothing much to complain about.

Clean and comfortable rooms and surrounding

Railway on the other side of the river, Barges, very loud

excellent staff, great breakfast

I didnt care for the fluffy pillows

Location Clean room

The receptionist her name is Elizabeth was not cooperative, I booked 5 nights and wanted to change it to 4, but she refused in the beginning and told me the minimum stay in the hotel is 5 nights which I discovered not true, at last she changed it to 4 nights. At the time of check out she charged me 5 nights then after an argument I paid for 4 nights. I did not fell safe to trust the financial transaction. She was rude with me during my whole stay. When she speak to me she would act like a teacher talking to a student or like a school master.

The hotel was very comfortable. Great location and excellent view. The staff was very nice and helpful, especially Elizabeth which was very kind and helpful and did as much as she could to help us.

Nothing.

Ideal location, our room had a balcony overlooking the Rhine. Easy to get to sights and attractions. Breakfast was good. Staff were helpful and the visitor cards came in very useful.

Nothing really, the lift could do with updating.

Location

Access steps, bordering on dangerous. Reason for not showing a photo of front of hotel in advertising? Asked at reception re frequency of bed linen change after 8 nights, was told once per week. I was asked if we required it more frequently, no but it hasn’t been changed yet! Within minutes the bedding was changed. One change in 13 nights not good enough. (Weather was hot 27 to 34 degrees). First couple of nights beds were made, change of staff, bathroom cleaned towels changed bedroom ignored. I suspect a staff issue. Pros Very good breakfast buffet Excellent breakfast staff Excellent management staff Room and balcony with river view (a must). Location 1st class Free travel pass on rail and bus (estimate we saved over £200) Neg Access steps No fridge in room Only German speaking channels on tv All things considered I feel it a bit expensive at over £1500 for 13 nights b&b. Add on ferry and fuel approx £500 and average evening meal for 2 around £35 x 13 = £455 All adds up to quite an expensive 13 night holiday plus spends i.e river trips.