I loved the atmosphere, lots of staff were awesome! Food was actually really good. Rigo was the best bartender!!

As a tourist it was very hard to understand some staff, and all the shows were Spanish only but that's ok! Still entertaining! But as a pregnant women trying to tell the bartenders NO ALCOHOL and them putting double or giving me a already blended alcohol drink, was not impressed!

staff was amazing and friendly

walls are thin and noises travel trough walls like music and construction noises

I liked everything about my stay in this hotel

The should include in their menu vegan food and dairy free beverages

Location.

A/C would stop working in the middle of the night. Room stayed cool. Then it worked fine in early morning. No fitted sheets, so every night we had the sheets get out of place and we ended up sleeping on the bare mattress. Seemed like they were twin size sheets on double bed size mattress. Too small.

Value and location.

Food was sub-par, A/C and Hot water issues.

Layout of hotel Pool área and beach access

Room 1303 was not a Superior Room

The food was great. I would have like the other restaurant to be open more days than just one day during our 8 day stay. The Italian restaurant was open most of the time. Service was great.

Not enough sheets in the bed. They did it just the last couple of days. I could have asked for that but I didn't. I am sure they would gladly have done it. They were also short in hand towels.

Lots of space at the pool area during the day.

Food options limited at the buffet. Time the buffet was open/closed. Son got what we believe was food poisoning at the Italian restaurant at the hotel the night before we had to check out. The hotel was not willing to discount us on a day pass so that he could rest in the room and recover. We were not looking for a freebie. We were concerned for our son that needed to rest before our flight out that night.

Room was pretty dirty with thin, dingy looking linens and the bathroom felt gross. It overlooked an overcrowded pool that was full of raucous screaming and some guy with a microphone riling up the crowd more. That night I didn’t sleep because there was a full on band playing until all hours of the night, it seemed like a wedding? The room wasn’t sound proofed at all, I might as well have been laying on a cot in the middle of the stage downstairs. If you’re going to allow loud, late parties like this then you have to at least warn the guests whose rooms overlook that area. This place is basically a glorified party hostel and that’s fine, I wish they had just been clear with their marketing because it’s not what I was looking for.

Location is good

Food taste, and tortillas were cold almost all the time

Great staff and location.

Bad spotty WiFi. Rooms are dated. There was work going on in the room adjoining ours and we were woken up at 8am EVERY DAY to the sound of drilling and hammering. We were told we couldn't switch rooms either though we were willing to go to a one bedroom suite instead of two just to get away from the noise. Couldn't nap during the day either due to the constant work.

Nothing

A family of 5, we made our way from Texas. We are not spoiled people but what we experienced is something that will take time to recover from. The place was smelly and dirty. It was not possible to breathe in the room we got. We left an hour later. They charged us the full night price. Huge heartache. People, you have been warned. ***Don't come to this place, not even for free***

Everything was dirty, we got food poisoning and it was very bad

nothing

room dirty and old,same food every day no variety, water pool dirty, etc etc

The rooms

the drinks

not enough food options , snack bar only had 3 options , the beach access is not great , the rooms were dirty and old , the first 2 nights we didn’t have warm water and eventually they changed us to a different room , elevator was dirty

Decent rooms for the asking price, plus friednly staff.

Somebody stole $$ from our room, so I cannot rate this hotel any better. Very dissappointed in the way my report was taken care of and little to none effort from management to resolve the issue. Plus, lots of things that are nonexistent in the room: hair dryer, a proper deadbolt, wall scones by the bed, phone book (no istructions how to call receptionist or anywhete at all). WiFi was barely working.

Nice staff, very kind

They gave us a room without a balcony , (very boxy) when we paid for it so we had to “fight” for the one we had previously reserved. Neglected rooms , bad pillows Tricky marketing , the property is not like the one in the pictures .

The beach was bad full of rocks there is a storm water discharge next to the beach that drains to the beach so the water was brown also there’s a crocodile in the storm drain discharge that lives in the Canal that goes to the beach. rooms one room didn’t have towels also the pool area didn’t have enough towels The dining area was always shorter on cups and coffee mugs