I recently stayed at Elounda Infinity, and I must say this is the first time I’ve felt compelled to write a review. The experience was beyond exceptional, and it all started with the amazing staff, particularly Mike, who made our stay unforgettable. Mike and the team went above and beyond to assist with my proposal to my now fiancée. They arranged every detail perfectly, making sure everything went smoothly and exceeded all our expectations. Their attention to detail and dedication to ensuring our happiness was truly remarkable. Beyond the phenomenal service, the hotel itself is incredible. We stayed in a room with a private pool and a breathtaking view of the sea. The location is ideal, just a short 5-15 minute drive to stunning beaches and fantastic dining options. The combination of outstanding service, luxurious accommodations, and perfect location made our stay extraordinary. I would definitely come again and highly recommend Elounda Infinity to everyone, especially couples looking for a romantic getaway. 10/10!

Everything was perfect.

I wasn't sure what to expect and had taken a chance booking this hotel after reading the reviews. I'm glad I did. This is a newly opened hotel and it is lovely! We could easily have stayed longer than the 3 days booked. The room was tastefully decorated, the bed was comfortable, shower powerful, the complimentry touches fantastic (wine,water and fruit). No complaints at all about the room. I had chosen a room with a spa tub, and this was novel. Because the hotel (along with many others in the vicinity) is on a slope there are staff on hand, all the time, to give you a lift up and down the slope in a golf buggy. I stayed half board and had buffet style for breakfast and evening meal. Breakfast was the same each day but there is alot of choice. Evening meal buffet was different each night and lots of traditional Creten dishes that were very tasty. One evening, there was traditional greek dancing and on another a saxophonist performing. Throughly enjoyed both.

We LOVED the view, the location, the staff, the overall experience. We particularly appreciated John, the executive chef who went above and beyond to cater for our special dietary requirements.

Nothing

New, modern, tasteful aesthetics, good views, fabulous food, efficient and courteous staff, peaceful and calming vibes, late breakfast options, free of charge safe in room, twice a day room service! The best sweet puddings ever!! 😋

The pool area was a bit ‘bland’

De ligging en jacuzzi

Nvt

Die Anlage liegt sehr schön und ist generell sehr ansprechend gestaltet. Unser Zimmer war super sauber und auch das Personal sehr zuvorkommen und freundlich!

Die Kulinarik lässt sehr zu wünschen übrig…wir hatten Halbpension und das Essen hat uns persönlich gar nicht angesprochen, von einem 5 Sterne Hotel erwartet man was ganz anderes. Die Speisen waren trotz Wärmebehälter immer kalt, es gab viel zu wenig Auswahl und geschmacklich auch nicht wirklich ansprechend. Die Getränkepreise sind für Griechenland massiv überteuert…ein Cocktail teilweise 16-18€. Generell war das Hotel noch nicht wirklich fertig…Tagelang wurde an einem Grillplatz rumgehämmert, an unserem Abreisetag war dieser dann erst fertig. Das Hotel nennt sich „Resort & Spa“ … wo da der Spa ist frag ich mich… es war ein bisschen enttäuschend. Die letzten Tage sind wir immer auswärts essen gewesen, weil es für uns einfach nicht stimmig war! Definitiv verbesserungsfähig!

Nouvel hôtel avec un super design

Les chambres et la gentillesse -service du personnel . Très à l écoute et professionnel

The place had the best view from our three hotels in Crete. You can see Spinalonga in the distance which was truly magical. We had half board which included breakfast and dinner. The choices weren’t too many but all were amazing - the best cheese I have tried on the island. Their dessert section was also extremely dangerous. My husband and I overate every single day. We had a sax man one night too. Staff did anything they could to make us feel comfortable. In the evening there was a lady making rounds asking us if we needed a fresh towel for the hot tub.

The place just opened, so they are still working out the logistics of some of the processes and training the staff. We could sense a bit of hesitation in their actions or the process they were expected to follow. That said we got an amazing discount of 50% for our stay which was to accommodate for the fact the staff was dialling the place up so we are more than happy to rate this a 10 star experience.

La structure est belle, le lieu est top et alors le personnel ... cest la cerise sur le gateau, je les adopte tous. Ultra sympa et au service.

Le séjour trop court

Le personnel est très qualifié, gentil et serviable. La chambre est bien décorée et le service de chambre est soigné

La promiscuité des appartements, vue sur ses voisins Les tarifs du bar La vue sur les lignes électriques Pas de plage

Absolutely fantastic and better than expectations. This is definitely 5 star with incredible views. Staff, service, rooms, food all excellent. We will definitely be back.

Not a negative and only trivial but a very small change would make breakfast even better, we found the coffee and tea cooled very quickly so coffee/water jug on the table would be nice.

Ausblick war wie auf den Fotos. Frühstück war akzeptabel, aber man muss manchmal 3 Mal nach Getränken fragen bis etwas serviert wird. Die Mitarbeiter der Fahrdienste waren sehr freundlich und kompetent.

Fast alles war defekt(Deckenventilator, WC Ventilator, Klimagerät, Dusche undicht) Manager lügt ohne dabei rot zu werden wie es ihm gerade passt. Kopfkissen werden frisch bezogen mit braunen Flecken darauf. Abendessen Buffet für 5 Stern Unterkunft inakzeptabel. Trotz neu Eröffnung ist es schon renovationsbedürftig da nicht sauber gebaut wurde. Der Kompressor der Minibar ist so laut das man kaum einschlafen kann. Nachdem wir im eigenen Jacuzzi gebadet hatten, erhielten wir beide einen Ausschlag am Rücken und Intimbereich. Von Sauberkeit kann nicht die rede sein da die gleichen Flecken(schon beim einziehen) Tagelang nicht gereinigt werden. Zimmermädchen kommt trotz "bitte nicht stören" Schild einfach hinein. Einmal sind wird um Mitternacht zurück ins Zimmer gekommen und die Türe stand weit offen da das Zimmer "gereinigt" wurde und die Türe nicht richtig geschlossen wurde weil diese grundsätzlich mit sehr viel Schwung geschlossen werden muss. TV ist nicht drehbar und so schräg montiert dass man vom Bett aus kaum etwas sehen kann. Trotz Zimmer wechsel ist leider nichts besser geworden. Nachdem wir ein neues Zimmer erhielten, weil alles defekt war, wurde das Zimmer am selben Tag an jemanden anders weiter vermietet ohne etwas zu reparieren und erst einen Tag später sahen wir einen Techniker im Zimmer. Für ein 5 Stern ist das Betrug! Die Ausstattung im ersten Zimmer hat komplett gefehlt(Zahbürsten, Cremen etc) und im zweiten Zimmer war die hälfte vorhanden. Beim Check-out haben wir dem Rezeptionist die Probleme geschildert was ihn aber nicht gross interessiert hatte.

Everything about this hotel was fantastic. The staff, particular shout out to all reception staff, Petalouda in housekeeping, Mario in restaurant and Chrisa & Katerina at the spa. The food was exceptional quality with lots to choose from every morning & night. The cleanliness of the resort was second to none, rooms cleaned daily. I understand the hotel is not fully completed yet, such as second restaurant, a new pool & full spa. You can walk into the town of Elounda which is 2k. Recommend visiting Plaka a little village of approximately 2k in length with crystal clear waters and lots of resturants. Recommend visiting beach bar Isla bistro. Taxi cost €20 return from hotel, not possible to walk as no footpath.

I think it’s worth pointing out that the “spa” is not exactly a spa it’s a treatment room. I do understand that new spa is being developed. They provide treatments such as facials, massages and body wraps. The treatments are wonderful. I had a facial and massage with Katrina when I was there and it was amazing. There are limited sun beds around the communal pool. Also, sound proofing in rooms isn’t great particularly at front of hotel, but you get used to it after a few nights. I also thought the hotel was on the beach but it is a short walk up the road. Less than 3 mins but it a very small beach and beds cost €40 for 2 beds for the day.

Supervriendelijk personeel en locatie maakten dit tot een prima verblijf. Kamers verspreid over ruim terrein (op steile helling) maar geven een intiem karakter met mooi uitzicht. Zeer goeie kwaliteit van ontbijt en diner(buffet). Professioneel gerund.

Wij hadden kamer 102, heel vooraan gelegen. Dus mooi uitzicht en zelfs zwembadje (enkel in de ochtend zon) maar toch wel wat straatlawaai van de vele bussen en auto's. Hogerop zal men daar zeker geen last van hebben.

The reception staff & room service staff were excellent. In particular Mike & Butterfly. Room was large and very comfortable.

The restaurant was a little unorganised and appeared to lack experienced staff. There was a lot of emphasis on a couple of individuals who were singled out (by who appeared to be the head chef) for a higher level of service. We were not even approached to ask if we wanted to have water or anything else with our dinner. At breakfast we had to approach a staff member to ask for coffee etc. A lot of work needed to improve the restaurant. Resort was very hard to find as there isn’t a street number and GPS takes you different location. There’s no signage at the entrance of resort only a small flag. We had to contact Booking.com to seek assistance as couldn’t get hold of resort. Thankfully Mike came to our rescue by personally finding us and escorting us.

Its very chill and well designed place.

We couldn’t lock our door.

On a beaucoup aimé l'hôtel (tout neuf), mais à taille humaine. On a adoré l'immense chambre avec la piscine privée, la vue, le personnel à l'écoute (❤️ Vera), et la propreté. On a toujours été très bien accueilli, avec des sourires de tout le monde, on s'est senti comme chez nous. On recommande vraiment cet hôtel, le personnel est encore en phase d'apprentissage mais c'est une très bonne adresse

Comme l'hôtel venait d'ouvrir depuis 10j quand nous sommes arrivés, ce n'était pas tout a fait fini. On avait une superbe baignoire mais pas de robinet, donc impossible de l'utiliser mais la douche était parfaite et le reste aussi, cela nous a fait rire. Un regret sur le restaurant, dommage que ne soit proposé que des buffets, il manque la possibilité de pouvoir demander des poissons grillés ou autre plat unique crétois.

impeccable staff, lovely food, superb rooms, perfectly clean, modern and fresh design

Fantastyczny widok z pokoju, dla samego widoku warto skorzystać z obiektu. Pyszne śniadania, bardzo miła i pomocna obsługa w recepcji, niezwykle komfortowy i przestronny pokój, darmowy parking, dobre wyposażenie.

Przydałoby się więcej kapsułek do kawy na pokój :)

So stellt man sich ein erholsamen Urlaub vor. Sehr professionelles Personal! Elegante Wohlfühlatmosphäre von Anfang bis Ende!

Es hat uns alles gefallen

Everything was awesome, the host, the accommodation (which by the way is way bigger than in most photos, its on a hillside right across the sea). The breakfast was very diverse and included quite a lot of options (Buffet, continental + Greek and other options). The room was decently sized but the garden and palm tree right in front of our door was just what we needed. Plenty of parking spaces available on the property. Also in 15 mins short walk you get to the center of Elounda, a quiet and romantic place to spend even a whole week.

The only thing that might be a future improvement, are mosquito/insects nets for every window, due to the fact that its very hot and near the water, there are some pests here and there that might enter unannounced :)

The location was good with a nice sea view from the balcony. Staff were very pleasant and hotel & room was clean. Nice sized swimming pool and an excellent varied breakfast.

Mainly we had no warm or hot water for the 3 nights we stayed. No kettle or tea /coffee maker in room which was advertised (although we did manage to get one from reception) , no hairdryer, no tv channels working. Car parking was very limited.

Location was great, overlooking the bay and a sea view was worth it for sure. Pool was clean and larger than expected. Staff very attentive and pleasant.

No hot water in the room, with the management shrugging their shoulders stating “that’s how it is if someone has used it all by the time you shower”. Well, it was the same every day and I’m an early riser, so that is not the case, more like minimal settings and timings on the heating to save money is the likelihood. Pool bar is under stocked, so a lazy day by the pool couldn’t be enjoyed without compromise. Rooms are okay but poor facilities and bed quality lets them down. No kettle, small fridge on the floor, no warm or hot water to shower in……just the fundamentals need to be better.

Clean friendly great location

N/A

The location is amazing - really pretty and taxi ride or walk away from Elounda and Plaka. The staff at this property are really friendly and helpful - Mike especially. We were staying there to meet with family and Mike upgraded our room and made sure we were next door to our family. He also helped with recommendations on where to eat and organised us taxis. The terrace of our room was really lovely, spacious and had a great view. For what we paid it did the job for a one night stay.

The hotel rooms were quite dated and there was quite a strong smell of foist in our room. The hairdryer didn’t work and all the electrics were exposed in the bathroom. The size of the pool was great and looked lovely but it was full of bugs so needed a good clean. With a bit of TLC this hotel could be amazing.

The location is well situated within walking distance to Elounda. The Hotel was newly renovated and our room was very spacious and clean with a beautiful sea view. The Manager (Mike) and all the Staff were very polite and helpful. The buffet breakfast was perfect.

Hospitality and sea view! Spacious terrace with sea view. Very comfortable bed!

Beautiful complex with fantastic views, very friendly and helpful staff, great breakfast buffet. Highly recommended.