Love the location, overlooking the lake, access to swim and nice stroll into the main town. Lots of beautiful places to visit and plenty of resteraunts.

Some facilities a bit tired, our fridge didn't work and the garden shower was broken too. We wanted to explore more places and would have been better hiring a car.

We had some issues, we spoke to the manager and he very kindly and quickly sorted out our issues.

the staff does try. there was no plant based milk in the morning but it was provided on request.

The two single mattresses side by side do not work as a double bed for a couple…at least find a way to properly join them together. They spread apart in no time and you end up in the gap in between.

only the lake view

the room was dirty, didn’t look like on the pictures. bathroom was so small, u couldn’t even turn around under the shower. it wasn’t vacuumed. on the bed were DEAD FLIES. the toilet wasn’t cleaned. cobwebs and dust EVERYWHERE. a smell came out of the mini bar. the holder from the showerhead was broken. the table on the balcony was so dirty. the pool was also dirty. my back hurts from sleeping on the bed. i booked a room with a lake view & got one without, after i called because of it they told me they will give me another room but it was smaller than the other one AND they charged me 40€ more. first morning there were construction workers & cutted the three. no one told us about it, they woke us up because they were loud at 7 or 8 o’clock. the night shift couldn’t even speak english. the whole stay was horrible & disgusting, what a pity we couldn’t cancel it. the stuff was friendly but unprofessional, wanted to keep our passports for an hour? i’m working in a hotel since years & i know how it works etc. so you’re not allowed to keep it. i’m just disappointed & sad about everything & my lost money. for the future: teach your housekeeping how to clean & change the description about the lake view that you are supposed to have allegedly in every room.

The "lower personal" like cleaning stuff and at the breakfast were very nice. Management personal on the other hand (Concetta C.) is incredibly unprofessional, aggressive and unfriendly!

Before booking the room the receptionist Concetta C. insured us (lied) in a phone call that all Family rooms would have lake view. The opposite is the case, they view to the street and thus are extremely loud at night, cause motorcycles are driving that main road constantly. Really bad happened, when we arrived at the Hotel (after 12hours of driving!) at 8pm, and couldn't check in until 10.30 pm. Reason for this was the same receptionist that would not let us in and let us pay the second half tomorrow morning, although we had already payed the first half (= 3 nights) via booking.com. She quickly got extremely unprofessional, unfriendly and rude. As we've never experienced this kind of payment procedure we kindly asked her for a short written confirmation, that this second payment is needed to complete the booking payment process, and needed to allow us access to the room. She refused to write down anything, nor would she sign anything! She only shouted at us that we can go to another hotel, which of course is stupid as we had already prepaid the half. With this suspicious behavior we wanted to call the police as we suspected fraud, which made her even more aggressive and suddenly she had to go away to "serve other clients" (at 10pm). After more than an hour of discussion with Concetta as we didn't saw any alternative stay we payed the second half directly as we were extremely tiered. Then she still refused to let us in the room, as now she required a 100 Euro damage deposit, in cash! Card payment was not an option! She did not gave us any proper receipt for that 100 Euros, only a not legally binding flapping note which could mean anything. Then she wanted us to pay citi tax, "preferably cash" although it was included in the booking price! In the end we were let in the room at 10.30 pm after more than two hours of exhaustive discussions after our 12hour-car-drive.

location

being separate from booking hotel and facilities

Nice recently refurbished room Clean

Not clear how to access the hotel

Excellent location. Room was fabulous with a lake view. Breakfast was good. Staff very friendly.

Unfortunately, elevator was out when we checked in so we had to lug suitcases up two floors. Here is where we learned that the main floor is level 0. LOL. It was fixed by the next day but we had already trained ourselves for the stairs.