La atención por parte del personal de recepción fue excelente, personas muy amables nos atendieron y hasta uno de ellos fue y nos ayudó a encontrar la habitación porque no lográbamos ubicarla. Bonitas instalaciones aunque en algunas partes ocupa mantenimiento. Fue una estadía corta, por lo que no pudimos disfrutar la parte exterior donde se ubican las piscinas, sin embargo se veía muy bonito.

El baño no estaba 100% limpio, la tina tenía algunos cabellos cuando llegamos a ducharnos el primer día. Fuera de la ventana (por lo menos en el lado de nuestra habitación) no se ve acogedor, mas bien se veía descuidado, no hay un atractivo que le agregue valor a la habitación. Las instalaciones se veía que necesitaban mantenimiento, sin embargo, algo muy bueno fue ver que algunas partes las estaban remodelando. El desayuno es bueno, pero no excelente. Algunos alimentos estaban fríos, había que abrir todos los recipientes porque fuera de cada uno no había nada escrito para identificarlo como en otros hoteles que hemos visitado. En el área donde se colocaba el café y té, no se sabía que era agua caliente, que era café, y que era leche. Había mucho desorden en ese aspecto.

Limpio

Algo viejo las habitaciones

Lo cercano a la cuidad

La habitación no contaba con agua caliente Las piscinas estaban sumamente sucias La atención del bar fue muy informal Nos querían cobrar el picante por aparte después de haber ordenado 3 platos No contábamos con toallas en él área de la piscina Y los jacuzzis no cuentan con agua caliente

La atención del personal

El hotel es muy viejo y el mantenimiento del mismo está malísimo

Las piscinas

Good location

Seemed old overall. But nice

Staff were friendly and helpful

Wifi didn't work at all, wasn't told I would have to pay for the transfer to the airport which was free on the way out but $25 on the way back. Overall bathroom not clean, shower barely worked, water didn't run for a few hours on the 3rd night and wi-fi was non-existent.

חדר גדול. אוירה נחמדה. צוות אדיב

The hotel was close to where we needed to be. It made it easy to get to our car rental location.

We booked a room for a higher price than we usually pay because we wanted something nice. It said breakfast, king bed, casino, .... We got checked in but were told we would have to wait for our towels, so we waited and waited thinking someone would be bringing them soon. They never did I had to go ask for them. The hotel wing we were put in was being renovated and we had to be careful not to walk through paint ect...The room had a bed that sloped to the middle, the hair dryer didn't work, and then we didn't have hot water. We went to the check in desk to talk to them about the water and to tell them about the blow dryer. He said he knew about the water and it would be working again in a bit. I told him the dryer didn't work and he said to tell someone at checkout. We went to the casino (a sad little room with loud music and some slot machines) we didn't stay long. The next morning we went to get our breakfast and were told our room didn't come with breakfast and it would be $30.00 each for it. At that point we just left.

Breakfast Buffett was great. Nice that they have a shuttle but it was poorly organized. Restaurant on site was good.

Our building (#1) was extremely dated and dirty. The other buildings looked new and clean.

Ambiente of Restaurant was not so nice and coffee very bad.

Er zijn veel faciliteiten, mooie kamers, vriendelijk personeel. Wat een luxe!

nada

ruidoso, No dormir toda la noche, El servicio de habitaciones es deficiente

Tienen de todo, piscinas enormes , sala de juego. Nos alojaron en una habitación superior a la de la tarifa al ser clientes genius 2 de booking. Las camas muy comodas y tenian cafetera de cápsulas de cortesía

El wifi no iba muy bien, pero nos lo solucionaron

La atención del personal muy buena

Tardaron algún tiempo para dar la habitación

De verzorging van het hotel, de zwembaden en sport faciliteiten. Tevens was het ontbijt zijn geld meer dan waard. Ook was het personeel erg vriendelijk en behulpzaam, en hebben mijn vriendin en ik ons geen moment onveilig gevoeld. We voelden ons, verzorgd, uitgerust, veilig en serieus genomen. Het is een geweldig goed hotel, dat zijn prijs wel echt waard is.

De waterdruk in de kamer was consequent laag in de douche. Tevens werd het water ook niet echt warm. Na het melden kwam de technische dienst wel snel om het te pogen op te lossen, maar helaas was de fix voor korte tijd. Ik ben wel van mening dat het hotel het op gaat lossen en dat ze er alles aan gaan doen om het comfortabel te maken voor hun gasten. Dus dit is neem ik aan een geïsoleerde zaak, maar wel nuttig om te weten. Het demonstreert namelijk ook de zorg die ze willen besteden aan hun gasten.

Staff were friendly and helpful. More than one pool. Close to airport and access to shopping and San Jose. Main lobby was attractive. Starbucks was a short drive away. Other restaurants and ATM close by.

Rooms very run down Air conditioning either freezing or off Window in bathroom missing panes so mosquitoes came in Uncomfortable bed Shower was at most lukewarm Bathroom sink water stopped flowing as soon as it got hot Food in Pirate Bar was terrible We later found out there was a new wing with nice rooms and an elevator

Instalaciones , Personal Amable , ubicación , Limpieza.

Me gusto todo.

Beautiful inside and out.

Nothing!

Absolutely nothing except being close to the airport. This was the worse hotel I have ever stayed in. The place was deplorable, the staff incompetent, and customer service was non-existent. This place needs to be shut down.

Absolutely nothing. I am sorry I stayed there. There were NO towels available even over a week long period. How can you not have ANY towels in a hotel?! They said they were having a big problem with their laundry?! But seriously over a week long? There have to be alternatives to getting your guests towels somehow in Costa Rica. I demand my stay be refunded.

Absolutely nothing except that it was close to the airport. This place was deplorable and needs to be shut down.

Everything! They had no towels for over a week for any of their guests because they were having a "big problem" with their laundry. If so, we really wondered if the sheets were being washed.

Do NOT stay here. This place is SO run down and didn't even have clean towels in our rooms. They're laundry was "not working" and it took hours for us to get towels at 11pm at night. Really made us think about the sheets we were sleeping in that night. The rooms are VERY old and the entire place is run down. We chose this place only because of it's location near the airport. Really wish we would have chosen another place.

The hotel is really old and needs to go for renovation.

Solo la ubicación

Las piscinas están feas, no te dan las habitaciones que escoges cuando se hace la reserva, el desayuno no vale la pena

Realmente todo

No haberme quedado mas días

Size and bed

Staff didn’t tell me where facilities where located and had to ask multiple times

Ok if you have an early flight next morning

Out dated, waited hours to get towels delivered to the room. Pool bar prices ridiculous. Reception didn't bother to book our taxi for 3.30am

The place, installations.

The guy from the breakfast staff, he wasn't friendly, his customer service was basic and seems he was there by obligation.