Nothing

Everything

早餐很豐富，飯店就在地獄谷旁邊

沒什麼不喜歡的

close to scenery point. hot spring view is fantastic, straight to the hell valley. unlimited salmon roe provided during dinner buffet. an opportunity to watch traditional drum show after dinner.

It has a decent size of the room, it’s clean and it has a good garden view.

We booked for two rooms, one of the air conditioner wasn’t working appropriately. Therefore, it’s way too hot to sleep at night. We did notify to the front desk, but, they didn’t do anything about it.

The buffet spread for dinner and breakfast, the grand bath was amazing and spacious. Overall it's a very relaxing stay and will definitely recommend and return.

It was pricey but definitely worth the money. Rooms are tiny and far from lobby so if you have a lot of luggages, it's going to be a struggle.

Staff is very nice

No

very good hot spring and very close to the hell valley

one of the English speaking staff is not friendly. we book for 2 adults and 2 kids and my booking showed that it should be 4 futon beds but the staff insisted that we only entitled 2. That’s not very pleasant.

Onsen was amazing, breakfast was good..room was also large and comfortable

Very huge onsen with an amazing variety of different pools. Good quality of food. They had a nice cultural program.

The hotel is very, very large and in the part we stayed in felt a bit like a youth hostel. Also the breakfast buffet was very crowded and lacking atmosphere.

Amazing service and facilities. Best I’ve stayed at in Japan!

Price was quite high but experience was amazing

This hotel is spacious, clean, and accommodating. Close to Hell Valley walking trail and little shops for souvenirs and food. My kids loved the pool area with its waterside, and the Grand bath is huge and spectacular with many pools for different skin needs, cold tea and amazing skin products to use in you locker room. The friendly staff turn your beds down at night and then up again in the morning. They have activities for kids and a drum show at night near the lobby. A karaoke bar and restaurants inside the hotel means you don't even really need to leave the facility, but you should because the little walk in the vicinity is charming and interesting: Little demon statues all around town, a shrine, a nearby geyser, shops that sell beautiful things. I Recommend this hotel for families or couples. It was a peaceful and relaxing retreat for my family

Nothing to dislike

Hot spring is good

The staff, especially the manager, is arrogant, unhelpful, and rude. The services offered here do not meet the so-called 5-star standard. The hotel always has a bad smell.

It was great. The onsens are great, room was comfortable, buffet dinner was super great! Breakfast was good aswell. Staff was super nice and really helped with good experience

Very clean and spacious rooms. Hotel is complete with all amenities including a play arcade for the kids. The onsen was within the hotel with 24/7 access. The onsen is large with several pools and gender segregated. Best of all, was the location. The hotel was right next to Jigokudani (Hell Valley) with walking distance to Oyunuma, Oyunumagawa natural foot bath and the Bear park.

Nothing

Great location and the grand Onsen was fabulous!

Proximity to entrance of hell valley and walking trails. Buffet selection was beyond fantastic. The property has various shops good to walk around. Room is spacious (Japanese style room) .

Expensive, it’s also very crowded (went in July) especially during meal service and lobby).

Excellent location and great facilities!

Good food. Great location. Great onsen. Easy to travel to.

None. I enjoyed my stay.

Location is right next to scenic spots, good breakfast buffet

Some parts of the hotel are outdated and in need of renovation

Near attraction.

Nothing

The room are comfortable and hotel provide onsen is a plus. Near attraction. Very convenience.

Nothing I dislike. The stay is excellence

onsen dinner view bed

Exceptional food!!!! Clean, lots of onsen choices, nice staff, spacious, did not feel crowd even during golden week. Highly recommended!

Great Onsen

Meals is not worthy at the price