The Room Was Wonderful The Staff was Outstanding

The bed was to hard. I ended up on the couch

Very clean and modern. Good breakfast. Friendly staff.

staff was nice

too expensive for what they offered. they also charged my card that is on file here on booking.com before I even got to the hotel even though it said I didn’t have to pay until I arrived at the hotel. when we arrived at hotel they asked for my husbands card to pay. the next day I checked my bank account and they had charged me on BOTH cards. I was out almost $1,000. when I asked the lady at the front desk she said that they do that when their hotel is sold out just to make sure they get paid. I understood but I wish they would’ve told us that before hand. my bank eventually returned part of the money but I wasn’t able to use that money the entire weekend which was not convenient.

fairly quiet. great black-out shades. staff was very friendly

maid service was almost non-existent. Floors needed to be mopped daily…really dirty, especially near and in elevators. no jacuzzi was a bummer and pool was actually cold.

They did not have our room because it was dirty and was not cleaned. We waited two hours to find another room. But the guy helping us was super nice and worked hard. They also charged me a late fee even though I was not late and the screwed up the room. I did call them and they said they will fix it.