location is great

mosquitoes, normal for Kerala but unusually high

One of the reasons why I booked this property was that they have 24h desk, and I sent them a message twice reminding I'd be checking in around 12/1am. They never replied to that, they'd just send me messages asking to pay the 1st night in advance (which I did). When I got to the hostel there was no one working. There were 2 people sleeping on the floor in front of the reception, i tried to wake them up and ask if they work there but they wouldn't wake up. At one point one of them woke up, looked at me and then went back to sleep. I contacted the hostel costumer service number, they called the hostel and only after 10/15 min someone came outside (I believe the guys sleeping on the floor). At this point I was very upset with the situation, 1am and I'm alone in the middle of the city, I don't know if those 2 men who were on the floor were even sober, I was not comfortable and not feeling safe at all. I was lucky that my taxi driver stayed with me until I had a solution. I told the person on the phone from costumer service this was not acceptable and I would be staying in another place, and I did. Finally, they refused to refund the 1st night that I had paid in advance, unreal!

Very clean well maintained, very very helpful staff who went out of their way to find me a place to eat, or the tea.

Wifi could be better, and a mosquito net

Warm staff. Great location. Good rooms.

Mosquitoes! No hot water - Geyser wasn't working

Great location

Room full of mosquito's, took 1 hour to clear them, more kept coming in, I understand they are around but room was not prepared and no prevention, they did supply a swotter after asking.Had to ask for towels,no toilet paper. Staff not trained properly, disorganised

Value for the money and great accommodation. The location was perfect to explore Fort Kochi surroundings. Had a great 2 night stay. Thank you.

I liked everything about this hotel. Perfect location : quiet and nice street very near the main cathedral and the ferry pier. Nice and helpful staff. Good breakfast. Clean.

A lot of mosquitoes in the room but its not their fault.

Nice and clean and new. In the centre close to attractions. Good breakfast. Staff helped us get laundry done.

Hard to communicate with staff and had to keep calling someone to translate

The staff were friendly and it was in a great location. Room and bathroom were very clean and had AC and fans as well as WiFi. Really happy with it, especially with the budget it had.

Very clean, well behaved staff, required facilities. The breakfast served were very tasty.

There is no parking space available, location is away from city, no facility for driver.

Great location Friendly staff

Slightly scruffy rooms

Horrible stay. Don't even think about visiting this place. Instead a nice homestay will do more justice to your stay.

Staff, location, free upgrade

Close to sea, jetty, marina restaurant for sea food and kerala meals

Rooms with mosquitoes anytime hence not able to sleep properly, not able to keep windows open due to mosquitoes, no home food facilities are available for lunch and dinner besides breakfast

Location

Their automated email system. Too many emails and repetitive