Quiet big room, clean.

Bad smell in floor hallways. Very very poor western breakfast

My 6 year old son liked that we were in the watermelon room. I liked that we had breakfast options, convenient parking space, location was conveniently near a family mart and a couple restaurants.

I didn't like the window in the ceiling that couldn't be covered. It got too bright too early, making it impossible to sleep in longer.

What we loved best was the location of HaoStay ◡̈ Tbh, it's not the most modern hotel you can find at Fuji but I guess the rooms were functional and served their purpose. The best thing about Haostay, though, was the VIEW from the hotel. It was insane. Mt Fuji is literally right. infront. of. the. hotel. literally. You didn't even have to turn. It's just there, in full view. Insane full view from the roof of the hotel. I loved it. On the other side of haostay, is a view of lake kawaguchiko ◡̈ It's a 3 minutes drive from the center, so really, the location was perfect too. Fuji can be pretty quiet at night so driving a car around is highly recommended! but from haostay, everywhere was really really convenient. ◡̈

The windows were really dusty and I felt they could have installed windows that could be fully opened so that guests can enjoy the view without having to see the view from behind a window grill.

Fantastic guest house: super clean, wonderful location. tasty breakfast, and very professional staff.

The morning desk guy--not sure of his actual role--is not so pleasant to deal with. He's a bit too serious. However, the evening desk woman was a joy to deal with.

eco cleaning

Kind staff, good breakfast (even japanese), great roof teracce with view of mt. Fuji. Plenty of space in our room.

Sometimes water on toilet was louder even while not using it.

Spacious room, delicious breakfast, friendly staff and great walking distance to Lake Kawaguchiko

A bit far from the main station so felt a bit unsafe to travel after dark.

we had a great and relaxing stay here. the rooftop was a cool place to see Fuji and have an evening drink or two.

Well equipped hotel with bike rental on site. About 15min walk from Kagawuchiko Station. The traditional breakfast provided was really good. Even though there were no hot springs available at the hotel, the rooftop view was pretty nice!

Eco friendly hotel in an excellent location with no fuss/frills. Staff were extremely friendly and helpful.

Nothing!

The cleanliness of the place. We had the perfect view of Mount Fuji.

No telephone to reception.

The roof top view was fantastic 👌 Large room with comfortable bed. Plenty of parking spaces outside. Located nice and close to shops and restaurants.

Not a complaint, but we did find some hairs in the bath and shower curtain but otherwise spotless.

Nice view, clean place, nice staff

very clean and tidy. nice staff

It is a new and clean hotel. Friendly staff. The room and toilet were spacious. The bed was comfortable. The view of Mt. Fuji was wonderful. The tatami space was a nice bonus in the room.

During the night, the AC (not in use) made some noises (self-cleaning, I presume) which woke us up a couple of times.

I like the spacious and very clean room with the window facing directly to Mt Fuji. The free breakfast was acceptable. The sandwich size could be reduced a little bit. The free shuttle back to the station was highly appreciated.

I remember that we were instructed to wrap up the rubbish and leave it outside the room before 10:00 am. However when we came back in the evening, it was still there. I don’t see the point. I’m slightly not happy that bathing towel can’t be replaced.

Perfect location. Rooms we’re excellent!

nothing!

staff was helpful nice place to stay with a best view!

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Service & cleanliness

Na

Staff is extremly helpfull. They offered us a free ride to the park without even asking.

incredible views of Mt Fuji, great location - close to the lake, really nice room and staff were lovely

the view of Fuji and spacious room. available coin laundry was great. breakfast was simple jap and nice. staff was extremely helpful and kind

nearest food was a 5mins walk out.

nice roof top view.

only one person speaks proper English, so a bit complicated. delay in the booking response. almost not options for breakfast.

The view of Mt. Fuji was spectacular! The staff was really nice, and the breakfast was great.

The pillows were really hard.