Bed bugs were in the bed. We awoke to find they had fed during the night, and then we spent the whole day cleaning every article of our clothing and luggage, and then finding a hotel with adequate cleanliness (which was expensive and stressful due to last minute nature). A day of holiday wasted, and awful experience all round. Despite the inconvenience, added expense and wasted day we didn't receive a full refund, only partial. Would not recommend in good conscience to anyone. Furthermore, my friend lost his passport and wallet. We arranged for DHL to collect both items, yet only the passport was delivered, and now the property is declining to answer his calls despite their reception initially saying they found both in the apartment. Worst experience I've had with a property so far, and would not recommend

It is large, so we had enough space for our Family.

it has no soap, the furniture is old, no lift, old repair.

The area it's located in a clean friendly neighbourhood and very easy accessible to shops and takeaways. Transport is close by and very frequent to get to the centre of Warshaw.

I will like to suggest that maybe the communication between staff and guests can be improved a bit more and looked into as certain ares are lacking and it's really ashame as are very simple things but can have a an impact of how someone is starting their journey. I personally struggled to get to talk to a member of staff for days as the phone numbers provided were never answered. I have encountered problems with the link for the payment as not sure if was android friendly, the link didn't open till we had it sent to another no (device) than the link worked but still find it hard to manage as was not too clear of the total amount to be paid. We experience that the check in starts at 16 or after and check out is 11am so i guess you not really getting the value of your money especially where there are no flexibility to check out late but there are to check in....i guess they should reconsider the timings and the options. Deposit money taken from account I'm not sure why is the need as the card details are provided, refund for the deposit it's between 5-7 working days which it's way too long...

Balcony

Uncomfortable mattress and pillows

Hi, no doubt it was a great stay and my family enjoyed a beautiful apartment with a lot of facilities. It was really excellent return of the money.. Sure will recommend 100%. Thanks P& O team 😊

Huge apartment with authentic furniture close to Wilanów castle.

Wifi password sent missed 1 symbol, better to use written on the router.

Beautiful apartment and fully furnitures.

The apartment in the 3rd floor and there is no elevators, You have to pic up the keys from the office in the center of the city and it will take almost 45 minutes to go to the apartment, the office take 500pln deposit and they will return it back after two weeks. Also they took 100 pln more than the rent for cleaning fee