Clean, complementary water in the room, breakfast brought to room.

Was made to pay an unexpected deposit of £50 upon arrival and the staff are being incredibly difficult about returning that to me, asking for bank statements to prove that I paid it despite the payment being on their account. I was told the money would be returned the same day I checked out but I am yet to see that returned.

Location

Not really sure there was much to like to be honest we were staying there as had a funeral to go to! Ow and was give 50% discount as heating had broke in our first room

A lot of the things stated on the hotel’s facilities weren’t in the room! Bathroom smelt of fags! And light in bathroom comes on when you walk in, so middle of the night when you go to the toilet is a bit dazzling! Only one towel given for two people! And light on the fire escape light in room on all night! Gap under the door to hallway!

Great Location, modern, plenty of storage, quiet, clean & amazing breakfast served to your room which was a fabulous surprise, good parking too! 😃

No plug socket near the tea tray. No window but didn’t spoil our stay.

Really comfortable nice place with friendly helpful staff and good value for money

The bathroom was very cold and the emergency lighting in the room was very bright

Great location for the Baths Hall

Parking around back but easy enough to get to

The room was ok with fairly contemporary decor, and the bed was acceptable.

Arrived at around 23:30 to find a breakfast slip in our room that requested it be filled by 23:00. We were surprised as the property offers a "continental breakfast" which unlike cooked breakfasts at some properties does not really require such a form. As well as the unusual form, there were several rooms close by with noisy occupants that continued their phone call well beyond 24:00. There was also a faint smell of weed smoking upon arrival which became very strong later as we realised people were smoking near our room. In the morning we enquired where the continental breakfast was served to be met with a grumpy response that we has not filled our form by 23:00, so no breakfast. Had we of been aware at the time of booking we could have tried to arrive earlier, or communicate our preferences via phone. Unfortunately this policy was not listed online. The walk-in shower is just a wet room with less than great drainage.

All the staff were friendly and welcoming. The room was perfect for a solo traveller - cosy, clean, comfortable and quiet. It was decorated to a high standard. I felt safe there and slept like a log. Fantastic little touches such as good quality branded hotel slippers, water and a fridge in the room. The breakfast choice was huge and delivered to the room by a polite gentleman in an immaculate suit. And it was perfect - a freshly baked warm croissant, perfectly toasted bread, plenty of butter and marmalade, blueberries and good quality yoghurt. Everything about this hotel and the service is geared towards quality and customer comfort. I managed to get a great deal through Booking.com's Genius option.

A few minor niggles (kettle lead too short, one plug socket not working, shower temperature knob too stiff).