Great location in a very cute neighborhood. The staff were helpful and the room was clean and comfortable.

Great location

One day milk was off at breakfast. It was an effort to get the staff to deal with it!

The hotel is in the heart of Lastarria with bars, restaurants (including the excellent Mulato which I visited three times), cafes and more just steps away or within a comfortable walking distance. However, noise was not an issue. The room was well appointed room with the usual amenities that would be expected including a comfortable bed for a good night's sleep. Ample breakfast that was consistent with what you would find in other hotels across South America (fruit, breads, cheeses, cold cuts, an assortment of cakes and pastries, cereal and eggs made to order). Hotel offers a water refilling station and tea/coffee during the day, always a very welcome touch. Pleasant and helpful staff helped to arrange airport transfers. I would happily have stayed here on my return to Santiago from Punta Arenas but unfortunately there was no availability. Would highly recommend.

Great location and nice rooms

The staff were not good, when asked if they’d recommend anything in the area to do, we got one word in return “museums”. Our shower was broken and we didn’t even get an apology. Upon checkout, we were given the wrong bill and weren’t asked how our stay was. The entire hotel has a corporate, tired feel. The bread at breakfast was stale. I think you can get better for your money.

The staff was very rude and unwelcoming

Hotel limpio, buen desayuno y servicio

El barrio no está tan lindo, muchos hippies forte olor a pipí por las calles y usuarios de droga en el entorno.

Fabulous location. Wonderful staff.

Bar not open. No restaurant except for breakfast.

The staff were professional and exceptionally helpful. The room was quiet and dark.

Rooms could have brighter lights. Tea in the room would have been nice.