The reception was quick

The bed was slightly dirty

The apartment itself is good and cozy.

Only 2 towels supplied. Always Cold water.

Whole flat was really nice with great view

few broken doors and very less utensils ,hairdryer was not working and no staff to help with luggage ,the reception staff was very rude and unhelpful ,we were a group of 5 ladies and 2 of them had back issue so we requested to help and they refused saying we don’t have this service although I was willing to pay ,this made it very inconvenient and frustrating ,also the breakfast should be more options as buffet so that we can get variety as we ate same food 4 days in a row

Front desk staff should be more presentable in way of smiling and friendly. They should be more approachable rather than looking at the laptop instead of eye contct with your customer. Treating your customer equally and dont ever judge a book from its cover. Giving a room key without explaining what to do next its not acceptable. There is no proper direction and instruction to enjoy staying in your facilities. I know its a private facilities rather than a hotel, but to have a proper information and direction is all about to make them feel welcomed. Front desk is not organised and the staff should be more presentable and more friendly. Otherwise your room, cleanliness is superb. Keep it up. More likely your security staff is more helpful rather than your receptionist staff.