La comidas

Las reservas en los restaurantes

הכל הכל הכל פשוט מלון מושלם !

יש לפעמים במקלחת זרם מים חמים מידי שורפים את העור וזה מסוכן . זה קורה לעיתים רחוקות ככה שלא הטרחנו את צוות המלון

las instalaciones están en excelente condiciones

El servicio del personal, cuando llegamos nadie nos ayudó con las maletas, preguntamos por el maletero y nadie sabía, el parqueo tenía unas filtraciones y a nuestro vehículo le cayó agua con residuos de cemento cómo duramos una semana el vehículo salió manchado tuvimos que hacer una inversión en tratamiento de pintura para lograr quitar las manchas, horrible experiencia

LOCALIZAÇÃO ,RESTAURANTE BUFFET,

QUARTO CHEIRA ESGOTO ,TEM UM VIDRO QUE SEPARA O BANHEIRO DO QUARTO TRASPARENTE PARA USAR TINHA QUE FECHAR A PORTA QUE DAVA ACESSO A PISCINA,TRAVESEIROS E ROUPA DE CAMA MAL CHEIROSA,O HOTEL TAVA LOTADO NÃO TINHA CADEIRAS DE PRAIA OU DA AREA DA PISCINA SUFUCIENTE, MUITAS CADEIRAS ESTÃO EM PESSIMA CONSERVAÇÃO,AO CHEGAR JÁ FUI INFORMADA QUE UM DOS QUARTOS QUE FIZ RESERVA NÃO ESTAVA DISPONIVEL TIVEMOS QUE FICAR POR UM TEMPO TODOS JUNTOS ,ATÉ LIBERAR O OUTRO QUARTO.PELA MANHÃ TEM MUITO BARULHO DOS PROFISSIONAIS LEVANDO CARRINHOS DE LOUÇA ,ROUPA BEM CEDO NÃO DÁ P DORMIR DIREITO,AINDA TIVE O AZAR DE FICAR PAREDE COM UMA FAMILIA QUE AS CRIANÇAS CHORAVAM A NOITE TODA UM CAUS,O HOTEL NÃO TEM DIVERSÃO A SALA DE JOGOS TEM QUE PAGAR PARA USAR COMPRA DE FICHA UM ABSURDO,NÃO TEM QUADRA ESPORTIVA ,FALTA DIVERSÃO PARA ADULTOS E CRIANÇAS.O MAR LIMPO PORÉM TEM MUITAS ALGAS

The room was correct. The show at the theater was amazing.

The VIP experience did not exist. The staff put me on a commercial presentation without proper information and it is a scam.

El hotel tiene zonas comunes muy buenas. Piscinas de niños, juegos para niños, la comida en términos generales es muy buena. Las habitaciones son bien amplias y comodas.

Los restaurantes con reservas en la noche son imposibles de conseguir reservas, muy mal organizado. La atención de algunos colaboradores es bastante mala.

酒店很新，很干净，很美。地理位置极佳，房间打扫得巨干净，几乎是一尘不染。我这么一个有轻微洁癖的人都觉得很不可思议！！🙀 酒店设有地下停车场，对于我们这种自驾游的人来说真的太贴心了，车子不怕风吹雨晒真的很好！!👌🏻食物质量不错，食材基本很新鲜，种类也还可以。我这几天都吃到很对口味的食物，觉得很幸运！！餐馆The Cut牛排很好吃，有一位女服员很棒，我忘了她的名字，但她真的很好！！9(•̤̀ᵕ•̤́๑)ᵒᵏ房间每天都有员工进行打扫，而且他们还会贴心地摆设一下，给我们一些小惊喜。💚 Lobby Bar有很棒的调酒师，饮料质量棒棒的！！🧊🍹酒店每天都安排很多节目，也挺别出心裁的。房间和客厅被一扇门隔开，所以门外走廊有任何声响也不会打搅到睡觉，隔音超好。😴😴

我的天，我第一次听到并且看到原来沙滩椅可以提前私有化，我们早上八点钟下去泳池，已经没有可用的椅子了，全部都被提前占据了，有放毛巾的，有放泳圈的，还有放玩具的。而且这一占据就是一整天，哪怕他们暂时离开泳池也一直霸占着椅子。🫠 这个是很可笑的，而且对后到的人极不公平。酒店是不是应该考虑设置更多的椅子呢？！酒店员工素质可以更好一些，不过我们遇到的基本都挺好的，比较友善。睡枕质量可以更好一些，我因为枕头的原因，没有睡得很好。🥺😔

Breakfast was great! Wide variety of delicious options

Room service

Das Essen war hervorragend.

Eigentlich war alles ok.

The view from my suite

Everything! I mean everything was sub par to put it lightly

Clean, good staff

Nothing

La comida

La mayoría del personal pésimo !!!!!! Pareciera como si estuviéramos de gratis

Todo

Ese hotel es un fraude nos dieron una habitación que se le dañó el aire y y la luz amanecimos en el balcón eso no se hace luego fuimos a la recepción y no dijeron que ellos no podían hacer nada 🤔🤔🤔

El abuso que hicieron, con una niña Que amaneció despierta

La mala atención de la mayoría de los colaboradores del hotel, el caso más grosero la mujer que tiene a cargo el espacio de juegos de los niños en el horario de la noche.

pulita, servizio ottimo

nulla

The food choices were great. Nice location.

El servicio, el personal muy atento y educado!

Esperamos 1 hora por un maletero que nunca llegó

Me gustó que tuvieran parqueo techado.

Lo que más nos disgustó fue el hecho de que nos quisieran vender un paquete de viajes prácticamente a la mala, aún cuando desde un principio no estábamos interesados nos seguían diciendo que era sin compromiso y que no había problemas con decir que no, porque era su trabajo el mostrarnos esas "ofertas", esa vendedora fue muy clasista, mostrando su verdadera naturaleza cuando luego de muchos no, dimos el NO rotundo, en nuestra cara nos dice que le hicimos perder su tiempo. Desde ese momento me quería ir del hotel y no disfruté para nada por ese trato hacia nosotros. Volvería?? Definitivamente NO!.

Excelente comida

Clean, contemporary and comfortable.

The resort itself was nice and good value but the staff is rude and there is absolutely no customer service. The guy at the lobby (Jancer Pierre) was incredibly rude, spoke so low you could barely hear him and THREW our IDs at us on the counter. Did not come across one single staff member that was genuinely nice.

Las piscinas, las habitaciones, jjunto con la variedad en restaurantes y el buffet de desayuno y almuerzo.

El servicio es horrible, el personal del bar de la piscina es arrogante y mal educado, ignoran y solo atienden a las mujeres y/o personas que les den propinas. El minibar de la habitación no funcionó y las bebidas siempre estuvieron calientes. No hay servicio al cliente, en el lobby te ignoran y en las habitaciones no hay números para comunicarse con la recepción. Es un lugar al que no pienso volver ni recomiendo ya que su atención es deplorable.

😊 La limpieza y las condiciones físicas de las instalaciones se ve muy bien parece nuevo 😊 Buena atención del personal del comedor de buffet 😊 Piscina muy bonita y la playa excelente es muy calmada

☹ Los tragos no son buenos, trago con bebida de mala calidad, si quieres por ejemplo una ginebra Tanqueray o un tequila regular debes pagar extra, entiendo que algunas bebidas puedan pagar pero como en otros hoteles debería ser la bebidas premium de verdad ☹ La comida no tiene una variedad muy buena

The breakfast was good

The food. The food was mainly for white peoples! Most of the time it wasn’t cooked properly. I think they need to get some Caribbean food and also seasoning for taste.

Excellent place

Being honest, the only good thing they have its the buffet and VIP section have a two private pools. They give the impression like they care about your allergies but in the buffet you can find out shrimps and regular food together amd people serving them with the same spoon

First of all this place is understaffed, when you pay for VIP service you may have a butler who help you out with anything you need, but nope, if you got to go to the lobby 15 times for anything you gotta do it by your own, there's no one to help you out. I needed to go like 4 or 5 times (we stayed for 4 nights) on different days because I was asking for something and i had to almost beg to get what I was asking for. Rooms service or bufet are only open untill 9 pm and the other place to eat its the sport bar who works 'till 1:30 am Any assigned restaurant (because if you use the "preferred" service, they don't even ask you where or what you'd like to eat, they just choose it for you) but anything was good about all the selected restaurants, only the gourmet one (only for preferred or members of the club) was good and that was just because there's a chef who cares about what you eat and your experience. And ok you can try to change it with Yuri ,(she's the one who try to solve all your problems and she's good at it) Check in was a weird experience, when you head into the hotel there's nobody to help you out with anything (understaffed issue) you almost need to call for help to someone to help you. When you are a VIP you get an "special" check in, and you dont even know whats going on. The only info they give you right its the "hotel tour" and its only to offer you an apartment or a membership with the hotel. But every time you ask for something it's like you are begging. You just get the room and someone who carry your package (which its normal/good I guess) but you spend minutes waiting for someone to stand from a chair and help you out. The link, QR code or website to make a reservation for a restaurant its glitchy.

The Resort of Serenade is amazing 👏 the construction design & Plants 🪴 & decoration & Lobby area were fantastic & very nice location , close 15 min to Airport, stuff were very nice & humble , clean always, no insects, no pets around, Great welcoming, on time, everything is easy access , food are very delicious, a clean & nicec beach ⛱️ many activities for kids & many pools around , easy access to everything, very safe Resort for families, adults & youth. I recommend it to everyone, this is our 2nd stay in Serenade.

I didn't like : ▪︎ to call daily to get my room clean till 4 or 5 pm... ▪︎ The Theatre @ night was so hot , not all fans were working ▪︎ The sound @ the main pool was so loud ▪︎ some foods were missing in main buffet & some were repeated daily with no change

The Breakfast was good. Not much variety, but it was ok.

Many of the workers have a rude attitude. Room was not cleaned properly. We were constantly harassed by workers who want to sell spa services, trips or membership.

The food and the shows

The beach was unusable, full of algae. The floor in the room was always wet. The sliding door in the room was broken and did not lock. The front door knob in the room was broken and it was extremely hard to lock. The bath in the room lacked privacy. Too many employees around the property soliciting timeshare presentations. Our time was wasted pushing us to have a tour of the property. The hallways were always dark during the day.

The food was good

The staff horrible too much attitude poor service