Nothing really

The staff was not very professional in handling guests and had to spend 40 mins checking in, the hotel facilities very basic and not enough for a comfortable stay. The bed in particular was very poor along with the breakfast served and the non hospitable staff made me uncomfortable

Staff and service was exceptional! Umer and Saima were very thorough and met all expectations! Would definitely stay again.

Breakfast variety could be better!

Everything was up to the mark

Breakfast menu was very limited, could improve on that

Ambiance and location

Housekeeping is very bad need to much improvement and there is no trolly for luggage

It is a perfect place to stay near the city center. It's value for money and the rooms are nice and well decorated.

I think that the Bell Desk is understaffed. It takes a lot of time for Bell Bos to come to the room in the morning to pick up luggage for checkout.

The hotel location is very good everything is walking distance. The staff are amazing very friendly I cant remember everyone's name that made our stay comfortable. Rabia, Usman, Riyaz, mona lisa, akib and not to forget the management Ayaz Khan it was a pleasure to meet him we had a lovely chat and heard the story of the hotel. Also the restaurant Karachi Brasserie had some delicious food and cant fault it, staff were very accommodating. I will definitely recommend Hotel Excelsior and will be back soon insha'Allah.

Towel and bedding can be looked at as some have stains. Although they are clean and smell fresh.

First time I had a very bad experience at Hotel Excelsior Karachi, very rude staff especially the lady who is in evening shift, though I have been here 12 to 13 times before.

Ambiance Food Location Cleanliness Rooms

Mona Lisa was super accommodating, she was very sweet and addressed all our queries. She got us the room to our liking and compensated us for the vehicle they sent us for airport pickup. The room we got was spacious, and easily accommodated 3 people. The hotel was newly built, though small, but everything was new, neat, and super tidy. Reception is 24 hours which again is a plus, as they try to address all issues as soon as possible.

The wifi was very bad. Breakfast options are very limited, could easily improve and increase variety.

It is one of the best hotel i stayed in Central Location City Karachi. Great location, really pleasant and clean rooms, but the thing that makes this such a good place to stay are the Staff. All the front line staff at Reception Specially Mr. SAFDAR and the whole team of the Hotel are working hard to Exceed Customer Expectations. All the Staff are incredibly helpful and generous with their Exceptional Customer Service will surely come back again. They are truly the Great Asset to this Hotel Thanks to Everyone and Thanks to Excelsior Hotel Karachi. Kind Regards, Adil Rehman Mrs Kherunnisa Rehman

The location was central and very convenient. Breakfast had a lot of variety. Adding seasonal fruits to the menu could certainly increase its value.

Except for a menu of the hotel's food service, no information was available within the room about the hotel and its facilities for the guests.

The floor in the bathroom was not clean. There was strong smell in the room, after complains they just put aroma spray as a solution. Without changing room. Restaurant service was very slow.

Ambience, design

Nothing to like about, location is worst, not recommended for peace lovers.

I have never seen the ridiculous and cheap management in all my hoteling life as they have. They seriously are cheap and ridiculous, I booked this property on booking.com went to reception and due to some reasons I didn’t check in, lobby was smelly, room that I visited were smelly, I started exploring new options on booking.com while waiting in the reception lounge, after almost an 40 minutes, I requested them a glass of water, they said I should use restaurant we don’t serve water to outsiders. How ridiculous this behaviour is, you don’t serve glass of water to a guest who came to your property after a long drive of 20 hours from lhr, seriously bycott this poor and cheap people,

Utrolig rare og hjælpende, hele vejen rundt. Renlig og sikker. Very helpful staff, best recommendations from us. Clean rooms and bathrooms, everything you need is in the Room. Comfortable beds and good Air conditioning. The restaurant Karachi Brasserie provided excellent gourmet dining.

Breakfast items could be better with more variety. Would have liked an extra step outside the entrance

Very clean and welcoming

Breakfast ends to quick

It was very clean.

Fruit basket otherwise free has been charged. Even plates asked were charged. Only MS saiba was thorough gentle and helpful lady gave us extra care.

1. Ideal location in saddar 2. So many eateries there 3. Reasonable breakfast 4. Smooth check-in

1. The bed sheet had stains 2. Extremely poor behaviour by staff at checkout. Heres the story, I checked in at 11pm, slept and woke up to leave early at 9am. The lady at the reception told me they are going to check the mini bar. I said okay, you can because I haven't had anything from there. She called someone at that floor and he told the lady that I had consumed lays and 2 cans. I was told very politely that she should check again and match with the list. Why would I lie about that. They did not have any method to check or a list to verify from. She kept blaming me and it felt as if I was a thief. It was very disrespectful. Ultimately their manager came and they took it in writing that I had not used the mini bar. I told them if I had not left the room, and they think I have used the minibar they can easily find the leftovers. Never faced such disrespect from any hotel of this sort in Karachi. Very poor

Rooms were clean and well maintained. Staff was very cooperative. They provided me the room of my own choice. Breakfast is fine too

The bathroom could use some touch ups as the shower area is very congested, Also there were issues with hot water supply

I always stay at this hotel due to the very good service provided by the team and all the facilities are excellent. Whenever I asked for any extra item like power extension board, iron, extra tissue box or small drinking water bottles they were quick to provide and mostly free of cost. Satisfied so far

Nothing such but overall keep on improving to be one of the best in Karachi

Overall experience was good. The staff was very friendly and cooperative.

Need a bit of improvements like wash basin should have light, People like me can shave or trim beard easily. Overall, it was very good, keept it up.

Centrally located

AC was not working

Familiar Staff Clean all areas Budget hotel

Bathroom much smaller in executive Rooms Toiletries was incomplete Room Service little bit slow

my experience with the food of hotel was totally not good .. It needs major upgrades in tastes and food presentation.