Jewel Matrouh Hotel

Friendly staff

During our 10 day stay in Egypt, we stayed in 4 different hotels. I must say that Jewel matrouh was the best one by far. Firstly, the receptionists were so accommodating and lovely, especially Nada. The laundry lady was so kind and always smiling- somehow whilst she was washing our clothes, there had been a tiny hole in one of our clothes which she was very apologetic for and was honest and admitted her mistake. We didn't mind at all as she was so sweet and humble. The staff at breakfast were so lovely too, very helpful and caring. They knew we were a large group and liked to eat together and they would ensure they made a space for us every morning. The hotel itself had everything you need- it was clean, comfortable beds, shampoo/shower gel/waters/kettle/tea/coffee etc in each room Cleaning ladies would come everyday and do an awesome job. We thoroughly enjoyed our stay at Jewel Matrouh- as foreigners they welcomed us kindly and tried their best to communicate with us Many reviews complain about the noise and although I agree that this is true, I have to say that the noise didn't disturb us at all. We had mixed ages in our group, old people, youngsters and little children and everyone got their beauty sleep! I also really liked their arrangements for towels-using a towel card and thought the wristband was a great idea especially if anyone was to get lost as it gets very busy at night, it would be easy to find your way back home by showing anyone the wristband! A solid 10/10 and I would love to return

Location

Very noisy

Most of the staff members have a friendly attitude, even though rigid and blunt being afraid to break any rules.

Only one elevator !! Which takes only 3 people !! Unimaginable for any hotel big or small. Big time confusion on check in which took like 3 hours !!! .. they do not accept United States dollars paid by Visa card and they still ask you to pay cash in Egyptian pounds !!!! Family room advertised wrongfully as 4 full beds, king bed, while they meant to say 4 full beds OR king bed, but that was lost in translation !! and it creates a huge confusion. Doors work by keys not cards and they have to put bracelets on all guest hands for identification !!! Delivery is not allowed to go up to your room, you have to come down and meet them in reception area / lobby. There is no balconies and this hotel is not a beach front one (there is another one named jewel beach matrouh which is beach front). Food quality is not satisfactory.