Large spacious rooms, airy and bright. Generally cleaning standard good. Plenty of facilities nearby including shops and takeaways. Good Central location.

Surrounding outside area rather scruffy with piles of rubbish. Kitchen poorly stocked with equipment, not enough crockery and cutlery for number of guests. Carpet badly needs cleaning

Has a lovely piano that is in tune. House is relatively modern and cosy.

-We had informed that we have 5 guests but there was only towels and blankets for 4 guests. -No toiletries (shampoo, soap) in the whole property. -Raised these 2 issues to staff through text, was acknowledged, apologised and offered to give more blankets towels and toiletries the following day, but did not happen and we were not informed of why. -we then enquired why where the above not delivered, they informed us that housekeeper was sick so could not attend. This reflects poorly on the service provided. There should be communication about this and an alternative solution should be provided. This has caused one of us to sleep without blankets which is not ideal. Worst still 2 of us have to share a towel which is not hygienic. The lack of communication also cause us to shower for 3 days with no soap! The communication misled us to not buy soap for the rest of our stay and this is very unprofessional. -the entrance was very dirty with piles of rubbish, could not open kitchen window due to rubbish pile. -went to the wrong entrance as welcome pack did not state the location of entrance, and there is another flat with the similar name "star flats". You can tell that this happened to others as the code was used on the wrong flat's key box. -poor kitchen facilities: no dishwasher solution or clothes detergent, no knives (only bread knives), no cooking oil, not enough teabags.

Excellent location in the centre of Ryde, not too far from the pier head and ferry terminal. A very enjoyable stay

A bit untidy on the outside landing, but outside of owners control.

The property is spacious and is enough for 2 families upto 5 people. The main bathroom is huge, in fact it is bigger than one of the bedrooms. The kitchen is also huge enough. The space has great wifi speed and very quiet. There is an amazing pub nearby just opposite to the property which is a must visit.

No complaints as such but difficult to find at first and in fact you will end up trying the codes in one of the other ground floor flats opposite the Commodore Cinema. This property is NOT on the ground floor opposite the cinema. The property is climbing up a short black metal stairs on the Star Street, opposite The Star Coffee & Ale House. off-high street.

Very spacious, bright apartment, nicely decorated and in a great location. Brilliant service from the person who manages it - we had a small problem with bedding and she immediately responded and sorted it out - even brought flowers! can’t fault the service!

The apartment smells very strongly of stale/damp, particularly on entering the property and in the kitchen. Don’t know whether it’s particularly noticeable at this time of year (spring). Some of the furnishings could do with small repairs - a dressing table upstairs was on the floor in pieces, and the cupboard doors are off their hinges in the lounge. Kitchen could do with a frying pan.

The location was great for the town. Reasonably priced so good value for Ryde

There were a few issues but hopefully the owners will sort those out

It is well positioned in the town centre, so easy to get to. A self catering apartment that is well equipped. It is close to Iceland and Co-Op supermarket if do not want to go far for your groceries. Restaurants and take-aways close by if prefer not to cook after days out. Staff were really helpful checking when we would arrive and making sure it would be cosy for us. Very nicely decorated, clean and tidy.

Access is via metal staircase as flat above commercial properties, so can be difficult in wet weather and if you have mobility issues or heavy luggage. It was fine for us but could not have include elderly parents in our stay. Likewise 1st Floor bedroom is loft conversion so steep staircase leads to it, but does have hand rail. No parking space but nearby car park.

'Stylish modern apartment', for a comfortable warm centrally-heated short stay, in the town centre, just off the high street. Up Ryde's steep hill from the pier and beach, then up again, via a forbidding outside iron staircase. Distant sea glimpses from topmost roof windows. Loved the upright piano, although it is in need of tuning and repair!

As self-catering accommodation, please complement the otherwise well-appointed kitchen with a pair of oven gloves, scissors, vegetable peeler, and tea towel.

Lovely and spacious, cosy and comfortable, nicely decorated, good location. Particularly liked the downstairs bathroom and upstairs bedroom.

Just a few extra bits in the kitchen would be good e.g. frying pan, washing up sponge, tea towel, oven glove.

outside atmosphere extremely very bad and the house also situating not in a good place

Location

Beds downstairs small and uncomfortable, fold down leafs on lounge table full of food and dust, decking area outside front door unsafe and dirty, but communal so down to neighbours as well

The space and value for money is unreal. Comfortable and affordable in a great location.

Cleanliness of the apartment was bad. I feel like it wasn't cleaned before we arrived. Found stains on the mattress and a used sanitary pad on the floor in the bathroom. It's a real shame because other then that the stay was great. Heating was good when it kicked in and we had everything we needed there.

Lovely clean apartment. Everything that could be needed was supplied.

NA

Ideal location. Lovely decor and very spacious

Better outside lighting and 1 of steps on decking is about to give way.

plenty of space, the apartment was clean and heating on prior to arrival.

The entrance to the property was a let down. waste in black bags outside the property was off putting. also the decking leading up to the front door was very dangerous, decking was in a poor state, where it had been raining the decking was wet and very slippery, the moss made it almost unavoidable to slip over?

.The flight of stairs to get to the apartment. The flimsy bed that broke when my husband sat on it and hurt his back.

The place was lovely, beautiful and clean. Very well situated and the owners and staff were very helpful and friendly

nice homely

stairs and area was not clean and access to the flat was slippery

Very spacious, clean and well appointed apartment.

Main external access stairs rickety, front porch area was spoiled by bins and rubbish bags. Master bed had a broken leg.