The position it's definitely ok very close to 5th avenida........the studio flat was quite big .

I have been there only for one night , but I was unlucky because , the hot water for shower doesn't work.......than I had two cold shower one at my arrival and one the morning after....... Because no body fixed the problem , at my first request.....

The best part of this hotel is the staff (at the restaurant/housekeeping) and the location. In particular, these staff members are always happy, positive, kind and welcoming: Argenis, Miguel, Maggie, Neda (housekeeping). The location is also very walkable to the beach, 5th Avenue, Mega (grocery) and restaurants.

There were two very big issues during my stay: (1) The room was not soundproofed. I could hear the shower, toilet, coughing, conversation, laughing, music of the neighboring room. If there was a loud group in the room next door, it would be impossible to sleep. I complained many times to management, but there was truly nothing they could do. (2) I paid for a return trip to the airport because I am a single woman traveling alone. There were multiple communications issues the morning of my return to the airport--and not a single person on staff were willing to help me. Unfortunately, this meant that I had to quickly find a taxi (and pay out-of-pocket) for another taxi, although I had already arranged and paid for a return transfer with the hotel. Next time, I'll secure my own taxi and not ask the hotel to intervene, especially since they didn't seem very interested to help me.

Las camas

Que no hubo agua caliente ni señal de tv y que me cobraron 200 pesos más de lo que me notificaron

La piscine et l’emplacement étaient bien.

Nous sommes arrivés devant l’établissement, personne ne nous a ouvert, il n’y avait aucune indication concernant le moyen de rentrer dans le bâtiment. Heureusement un monsieur travaillant dans le restaurant à côté nous a expliqué que le check in se faisait dans un hôtel 3 rues plus loin. Nous n’avons eu aucune eau chaude pour nous laver. Nous avons contacté l’établissement mais nous n’avons pas reçu une seule réponse de leur part. Très très très décevant.

The apartments are poorly built. We could hear everybody in the staircase (poorly insulated door) and we had another communicating door to an adjacent room (again we could hear the neighbors whispering). The room is tiny and the beds are so small that cannot fit two adults (smaller than queen). There was no hot water (and it was pretty cold those days in Playa). Even though we already pre-pay Booking we checked out one day earlier losing our money as we have not been able to sleep. Surprised that being the property managed by Holiday Inn they did not offer anything in return (well I guess once you paid then it is your problem pinche gringo!)

Size of room (1 bedroom apt), breakfast and staff, location away from 5th, responsiveness of reception to a few problems and we rebooked for next month, as well. Looking forward to our return!

Slow elevator. Room could use additional pictures to warm up the apt. These are not huge issues.

This is a return visit from January, February. We enjoyed our 15 days then and 9 days in March. The one bedroom is comfortable, equipped and terrific quiet location. Also enjoyed the roof deck pool after a day at the beach. The breakfast restaurant downstairs .....we absolutely enjoyed the friendly wait staff Bruce and Miguel. Looked forward to practicing Spanish each morning. A lot of fun. Staff at hotel were very responsive to any requests we made. Love this place!

Another choice or 2 to add options for breakfast. The food was very good but would have preferred a little variety such as yogurt and muesli.

La ubicación, el precio, la alberca, el personal, en general está muy bien todo