Je déplore le fait le fait que ma.demande d'arriver entre 13 h et 14 h soit rejetée. Je ne pouvais pas arriver avant 15h. J'ai été obligé de rester dans le froid en attendant 15h Autre chose, le fait de devoir quitter l'appartement au plus tard 10h. Alors que quand on passe la nuit, on doit au moins avoir une marge de tolérance jusqu'à 12h comme partout ailleurs

Calme qualité de l a part

Piscine pas dispo

Super établissement

L accès pour le parking

Very nice room

Very rude staff, they don’t speak english. For some reason they want the key room to be returned every morning before you leave. Pure nosense. The second night i arrived after 9pm and my key wasn’t there anymore. A lady opened up my room with their passe-partout. Nobody checked my id, i simply walked in and asked to open my room. They havent left me any key, so i wasn’t able to leave the room without locking myself out. If you forgot your room # you’re in trouble, and the staff most likely won’t help you, they seems like they don’t want to be bothered. Temperature in the room was around 26 Celsius. No chance to turn it off. I had to sleep with windows open. Wifi simply does not work. No room cleaning whatsoever. I’ve been in 100+ hotel all around the world, this was my worse experience ever, i won’t return even for free

A peine rentrée dans le logement sa sentait trop bon ! Hyper agréable ! Jamais eu sa … la propreté, espace spacieux , très belle salle de bain … tout été géniale et le personnel adorable !!! De nuit comme de jour

Rien du tout

Zimmer in einem Seniorenheim.

Siehe oben

Sehr schöne Wohnung in einer Seniorenresidenz, sehr ruhige Lage,gute Verkehrsanbindung nach Paris, freundliches Personal

Keine Beanstandungen

Fantastic. It is a serviced apartment. Clean, new, comfortable and secure. Included storage for bikes and breakfast. A superb stay. Highly recommended.

The swimming pool was temporarily out of order.

I didn’t appreciate the fact that we had 21 outside and 26 in the room, we call on the heat and the first staff member never came, the second one kept telling us that they couldn’t fix it neither change rooms… The hallways were fresher than our room, event the balcony outside. However, the second time the staff member they couldn’t recognize the mistake …

Heat was on, during summer time

The room is spacious.

This is fantastic value for money in apartments that are part of a retirement home. Clean, spacious, well-equipped, with wonderfully helpful staff. A below ground secure garage is great to put your car as you make use of the fact that Cergy Prefecture station is 5-10 minutes away and takes you directly to Chatelet-les Halles in Central Paris. The balcony is also nice to have. This really beats a budget hotel. A bit more expensive but it feels like you are in a home rather than a room. The shower is excellent top.

Very little really. The view is not fantastic but nothing to be negative about and the area isn't the most picturesque bit of Cergy.

Some gaps in facilities like 1 towel for 2 guests (having to request the 2nd), no coffee replacement after 1 day…. just one hour for breakfast and need to order what to eat one day before too stressy

location

The apartment was clean and spacious with everything needed for living. There were many good towels and toletries. After we asked, we were even given slippers and an umbrella.

I was very surprised to find myself in a retiremenet (nursery) house when I arrived at the apartment. I didn`t see this information anywhere in the booking. And it would be absolutely okay for me if my bed and the linens hadn`t had a smell of medicine and bandages that reminded of a hospital. To be honest another bed seemed to be without that smell. Another disappointment - insufficient water pressure in the shower.

We stayed in a two bedroom apartment. The rooms were spacious, well decorated, with a lot of light, large bathroom and very nice balconies. All amenities were there and everything is brand new.

We were not aware that this is an old people’s home, with some apartments rented out to guests. The double bed was small (I would say 140cm wide) and mattress uncomfortable.

Super comfortable bed, everything was very clean, great value for money

-

Couldn’t find any emergency number at Reception as after 10 pm as there is nobody there . Our room’ card didn’t work and there was no staff to help us . Not a great situation when travelling with a child. In the morning, Staff at Reception told us there is a emergency contact number on the door visible from outside … !?!? What about guests being INSIDE and need help ?!? Totally unprofessional, not worthy for the money we paid … Absolutely ridiculous!!!!

the good reception

a lot of old people

It is more like a residence, so don't expect professional hotel like service. But the staff was cordial and helpful. The residence is super clean. Only con is the poor wifi

wifi was problematic.

A very nice apartment. The staff could not have been more helpful .

Very clean and spacious and good wifi included. Friendly and helpful staff.

Few obvious nice places to eat nearby - but Marina area just 20 min walk away

The Hotel took the payment twice by mistake! After a few months and after several calls and emails I am still waiting for the payment to be restored. Unacceptable!