great resort, welcoming staff members, nice bars

Lovely rooms and facilities.

Food wasn’t great.

Clean, well maintained , great facilities and open pools. picturesque surroundings. The staff are extremely friendly , helpful and accommodating and open to suggestions. We were upgraded to a room with a pool which was a very nice benefit. The a la carte restaurants were very good would highly recommend visiting them. Family friendly and lots for kids to do. Water park was fantastic for the whole family and fresh pressed juices available. Guest relation managers extremely friendly and attentive and listened to our concerns and suggestions. They offered us a free night in the a la carte Restaurant to cater for our wishes to be in a quieter atmosphere for dinner.

main restaurant was very loud at busy times and food not that variable. The snack bar served great food however and for a small fee freshed pressed juices available. internet connection not that great.

The staff is very helpful. The service is very good.

The water of the pools was very cold.

everything the all inclusive exceptionally clean value for money

nothing

The staff was really welcoming and nice, and the public areas was clean.

A few things made our stay in this hotel average: First- every shower we took in the hotel room all the floor was floated, the floor was always wet which made it dirty. Second-we used to rest at noon time and I woke up from sleep and saw someone from the staff in our room!!!dealing with the minibar, each day they came to clean the room in the middle of the day(around 14)which was really bad time. Third- outside our room there was most of the time bags of dirty sheets and trash for hours. There was no amenities at all in the hotel which you expect to see in this kind of hotel(shampoo, cream etc.) the variety of food was good but taste was just average. overall our time was nice but we expected much more.

The hotel is beautiful, the water park, pools and beach is wonderful. The staff was very kind, always smiling and happy to help. The service we got was efficient and quick.

The food was bad. Both the Main restaurant and a-la-cart restaurant on the venue. Selection is wide, but quality is really bad. After 2 days we gave up and ate at a close by tavern. Information about the hotel is not always clear - hours and schedule of facilities, services. We only learned the hotel offers massages when we met a representative waiting outside the breakfast hall (and they couldn’t hand over the treatment menu, nor were we able to schedule or pay later). Same for the kids club - we understood there are 3 or 4 of them but had no where to get more info. We downloaded the app but it was only useful for booking a spot at the restaurant (weird method of booking 3 days in advance, no was of changing or rescheduling) Lastly- we came in April and it was too cold, couldn’t use the pools. Not the hotel’s fault of course, just a note if you’re planning to come of-season

Dramatic mountain view which we hiked and a lovely swim up pool.

Food was not great. Some dishes were good but it became repetitive.