We had a wonderful stay and truly appreciate your hospitality. Your home left a great impression on us, and we would definitely stay again.”

The communication was outstanding. The pool was great. The amenities were good. I didn’t like that there was no iron. The host did send one the next day. However, we ended up buying one because we needed it that day. Also, when advertising these vacation properties, there should be an option where we can see previous damages to the property. I came in and there were a significant amount of little damages to things in the house and had I not been vigilant in taking pictures and notifying the host, they’d probably charge my card.

The property was well cleaned and had all the essentials we needed. Would definitely book again

I booked a Christmas vacation for my family through VRBO but I found out later the vacation home is through Star Vacation. There is a lack of communication between the two. I was told by one I owe one amount and the other a different amount. I did not know I was charged a fee by VRBO to use them which is not included in the total of the rental. I paid my rental a week when it was do and I week later I get an email that I did not pay. I had to show them confirmation that I paid instead them checking their records that I paid. The price to heat the pool $45 a day was too much. I go to Florida frequently and I never paid more than $15 a day. The trash process is a joke. With 11 people staying at a vacation home you will have a lot of trash. You can only fit two small trash bags in the small bin outside the home which you would not know it holds trash it looks like a place you can sit. Trash suppose to be picked up promptly at 7am which did not happened and a critter got into the trash. The rest of the trash I looked on the instructions that is on the door of the vacation home that stated the trash should go the bins at the facility which it does not tell you where the bins are located. The guard at the front told me the bins were locked. I finally messaged Star Vacations and I was given a location where the the trash bins were located. Who wants to transport trash in there car. I went around there and seen a rat coming out the bins. There has to be a better process to collect trash. It looked like rat turds in the small trash bin by the vacation home and in the back where you sit by the pool. The house was nice and spacious except for some shades missing that lead to the patio door and no extra blankets or towels.