Nothing.

Terrible service at the reception. Through booking.com, we made a mistake and accidentally booked for 1 person, instead of 2. When we arrived at the location, the staff simply refused to update our booking and asked us to do so through the app. The app was only offering a cancellation request option, so we confirmed with the reception staff if they could approve it, so we could make a new booking instead. They promised us that they would do so, but when we sent a cancellation request, the staff rejected it. They would not update our booking, or cancel it. They then promised us that if we chose to not stay the night, we would not be charged for our booking, and that could be considered an informal cancellation. We were foolish enough to believe them and ended up leaving, but got charged regardless. Even when we reached out to them later for help, they simply lied to us about the whole exchange and said they could not help. Untrained, unprofessional, unhelpful staff. This hotel is not in the business of customer service.

Its all about ambiance and well decorated details facility.

The hardest mattress in entirely a bad sleeping ever.

Everything is Perfect 😍

The staff is always courteous, excellent location and rooms are great too

We had to ask for clean sheets, hot water and for them to refill the body wash. Would’ve expected all of this to be looked at prior to welcoming the guests

Very artsy and niche hotel. Lovely aesthetics and a variety of food types on the menu.

I found the rooms a little on the smaller side but we did know this when we booked.

Loved the vibe & the interior. The staff was super friendly & helpful. The location was also central which was also great!

3rd stay still going strong for the value

Noise on the lower floors by the guests

Hotel was nice and clean, staff was good.

Hotel claim it self 5 stars, they lack all the facilities which 5 stars hotels offers like swimming pool, gym etc. Also they lack buffet for breakfast as well. Considering all this, the price is higher.

Convenient for the airport. The staff were professional and courteous and couldn’t be more helpful.

Great place for the money ! Good vibes

Everything was up to the standards with good staff

Ambience, friendly staff, rooms were clean

The air conditioning unit had problems. Eventually, our room was changed

Everything

Nothing

Super clean and comfortable, beautiful decor, great location and great staff. Also good value for money.

It was well maintained, tidy and among the best places that I ve stayed at, counting all of my international stays as well

The staff went out of their way for us, such as providing breakfast at inconvenient times during Ramazan. They dealt with any issues or queries I had professionally. I would especially like to thank Faryal, who managed to book our coach tickets for us.

Perhaps check the facilities beforehand, such as making sure there's enough shower gel or sweeping under the bed. We noticed because we dropped something and had to move the bed to get to it. It was really dusty. But this is a tiny quibble. I liked everything.