The velvet on the pool table was messed up so couldn't shoot pool. The hot tub was closed and we weren't able to use it but got charged a cleaning fee. The steps on the outside, leading up to the 2nd floor is about to fall apart.

The house and location was absolutely incredible. It was spacious and met all our expectations. The house was very clean , your cleaning team does an excellent job. That is why I will give it a 5 !! However, the owners need to have the upholstered furniture and carpets professionally cleaned. I have booked through other management companies, but find Vacasa to provide the best services. Thank you for a wonderful vacation.

Upon arrival the trash cans were fully filled, probably from the last tenants. On trash day I called Vacasa to clarify the trash situation and where we should place the cans. The only direction we were given was to "place them on the curb", yet Sea Haven was ~1/4 mile from route 12 and the trash cans did not have wheels. Previous reviews stated the trash should be left in front of the property and Vacasa would come pick them up. They never came. The house was dirty when we arrived - dog hair and a urine smell that was covered up with lots of air freshener. The hot tub had dead skin in it, only one side of the grill worked, the first floor sink and toilet were either not draining or not flushing. The bathroom in the main bedroom would not shut or lock. Maintenance came twice without warning to fix the sink but there was no solution. It really sucks because the location is great but I wouldn't recommend staying in this house.

Beautiful views overlooking the beach. The location cannot be beat. You can look right down onto the surfers and everyone on the beach. Great private spot!

I rented this house with the expectation that it would be clean and safe. On the surface tables were clean, bathrooms wiped down, fresh linens (towels and sheets) provided and the floors were pretty clean, the hot tub was spotless. However, once you look in the pantry, through the kitchen drawers, look up at the ceiling fans/ bath fans, look at pillows on the sofas or sit on the living room furniture and feel its tackiness etc you see and feel how dirty/dusty the house is. There are random stains on various walls throughout the house, the baseboards are covered in dirt, and if you sleep in the bed with bunkbeds and look up you will see all the stains on the mattress. There were water bugs (look similar to cockroaches) that pop up in the bathrooms from time to time and the grills (2 of them) are absolutely disgusting. Vacasa did offer to come to the house to clean it again. From a safety standpoint, the bedroom on the second floor with a private balcony had one railing that was extremely loose. By the luck of god, my husband was the first to go out (and not my toddlers) and see the serious problem. If he would have leaned against this railing he would have fallen 20 ft and it would have been catastrophic. Vacasa addressed this issue immediately; however, it shouldn't have been one in the first place. On the top floor deck there are some loose balusters, mostly a concern for young children. Lightbulbs for outside were burnt out. Vacasa did address this issue. Lastly, an outlet in the same bedroom as the one with the balcony issue started to sizzle when we put a plug in it. It burnt the ends of the plug. Vacasa came to replace this outlet and told us the house was safe to be in for the remainder of our trip. If we dealt with a private owner who outsourced a reality company I believe many of these issues would have been prevented. Even though it was very frustrating to have one problem after another, Vacasa did address each issue quickly and we were reimbursed for the cleaning fee. Vacasas immediate responses over and over again is why I am giving them 2 stars. While I will never use Vacasa again for a vacation we did make the best of the trip and my children have good memories from the experience.

Beautiful beach!

The location of the house was fantastic. It was so nice to walk out and be right on the beach. The home itself needs a lot of routine maintenance. Two outside handles are missing from two sliding doors. Several lightbulbs are out on the outside, including the spotlights along the side where you park, and the bathtubs/sinks are slow to drain. The main bath on the third floor was the worst- standing in 3-4 inches in standing water while showering. Husband poured Draino into the drain which helped tremendously but noticed the cause was mostly sand. Overall, we had a wonderful time.

Beautiful beach!