M Social Hotel Phuket

The location

There two buildings

Cleanliness issue at the premises

Dirty toilet and cockroachs in the room as well, I have complained but no action

Great location with decent rooms

Amount of towels in room A bit outdated sofa

all very poor, low quality of breakfast and every thing related to this hotel. Please, change the management!

I chose M Social Phuket for a relaxing vacation, but unfortunately, the experience was far below what I had anticipated. From the management of the hotel to the accommodation conditions, everything left much to be desired. One of the most surprising and unpleasant aspects was the overall management of the hotel. It’s clear that this hotel lacks a well-organized system. The services were inconsistent, and the staff didn’t seem properly trained or to follow clear procedures. On several occasions, I felt that there was no real oversight of the hotel's operations, and this negatively affected the entire experience. Services -extremely poor. We encountered significant delays at check-in, and our rooms weren’t properly prepared upon arrival. The reception staff seemed disinterested and didn’t have quick solutions to problems. Additionally, the housekeeping service was inconsistent, and the rooms were often not cleaned to the standards expected from a 4-star hotel. The rooms were far from comfortable. There was no soundproofing, which made noise from other guests extremely disturbing, especially if you have noisy neighbors. The walls were thin, and we lacked any privacy. Furthermore, the facilities were outdated, and the furniture looked worn and old. On top of that, there was inadequate ventilation, which made the room feel stuffy and uncomfortable. M Social Phuket does not deserve the 4-star rating it claims. It is clear that the hotel's management needs to make significant improvements in all areas, from services and procedures to the overall accommodation conditions. Currently, this hotel does not provide a comfortable and relaxing vacation experience. I would not recommend this place to anyone seeking a peaceful and quality stay.