The location was fantastic! Breakfast was great. Very quiet, and it was really good sleeping!

The showers were really small/short. We were on the top floor, so that may have had something to do with it. The restaurant for dinner was good although expensive.

The hotel was located in downtown but not right in the middle of the crowds. A nice quiet location. There was free parking a short walk away and the hiking trails to the castles were on the corner.

nothing

The hotel has a good restaurant. As well, they have a very good breakfast option. It sits on the edge of the town and requires some walking to reach the city center. But, it is the perfect base for also visiting other towns.

Breakfast was delicious; with multiple choices. Dinner was tasty but overpriced.

incredibly poor customer service from a very unpleasant hotel manager.

Size of the room

No air conditioning. Parking was a bit far away from the hotel.

central place nice and clean room spa service

great location! in the village centre but yet super quiet for sleeping and relaxing! the room is cozy and the bed very comfortable. For sauna in the spa you need to ask in advance (20 min to warm up) definitely good value for money! recommended!

maybe the personnel could have been a little more friendly:-) but maybe it has to deal with language barrier

Great location. Good dinner and breakfast.

Room in High floor With weird lay (3 spacious consecutive rooms, comfortable beds But With small children not so Good) out and no lift. Small shower, my husband didnt fit in there. 14€ for Having our dog But didnt get any confort (no pillow, no water). They told us we could park on the street since it was 1 night But we got a fine the day after.

The location was a big plus. Part of the 'Route des Vins' with easy access to the entire Alsace region and in a nice location in Ribeauvillé around a charming square. There were enough breakfast options and the food in the restaurant was of high quality. Local traditional dishes were available, such as baeckeoffe and choucroute. There's also a sauna and jacuzzi that can be used between 2.30pm and 8.30pm.

Upon arrival, I was put in a room that hadn't been cleaned. Bed and towels were used, there were empty bottles in the room, and the toilet was dirty. That didn't make me happy after being for almost 15 hours on the road to reach the destination. However, this was solved quickly as I was offered one of the renovated rooms with built-in wall air conditioner (a necessity in France during the summer months).

We stayed the the family room on an upper floor. The beds were very comfortable and the bathroom was spacious with plenty of storage and a very nice shower. The breakfast was good with a nice variety of choices.

While I don’t expect air conditioning, the fans were a bit too small/weak for the height of summer in an attic room. I also wish the terrace wasn’t closed in the evening when it is still light out.

silent new aircon, ok bed

If available parking means a public parking several minutes away I guess every hotel has some kind of parking. At the same time terrible staff/landlady with no service gen. Inpolite and rude - wrong line of occupation. Wouldn’t even offer a table in the restaurant although it stood empty all night.

Perfect location in beautiful village

thé location

the fact that the restaurant was closed

Nothing, oh, shower was ok

Rude staff, full street party going on into the early hours, had to have windows shut in 30+degrees heat, no tables available for evening meal, kitchen staff went home at 20.45, had to walk 10mins to get food, awful experience, no parking, only on street where party was going on

The hotel is situated in the centre of beautiful Ribeauvillé and close to hiking trails. The hotel is tastefully and quirkily decorated, the bed (we had a comfort + room ) was amazingly comfortable and the room spotless. The breakfast buffet was delicious and had a lot of choice. Parking is 2 minutes walk from the hotel and very easy to reach so no problem. Thank you Le Cheval Blanc, we had a wonderful time.

difficult to find a negative

The location is great, and the sauna and spa are nice, although i wish they were open past 830pm

For the price, the hotel was not worth it. The staff were also not welcoming or appreciative. It would have been a nice gesture to gift me a croissant i ordered to-go on my way out, but they charged me 1,25.

Ideal location in the centre of town. The staff were helpful and accommodating. Dinner and breakfast were excellent.

the room felt cold and damp all night.