Communication: Communication with Ms. Veronica was excellent. She communicated clearly and in a timely manner and she provided succinct and accurate info about checking in and checked in on us throughout our trip. The property: I was hesitant about renting an apartment unit but the unit is in such a prime location that I decided to try it. Locations such as the Georgia World Congress Center, Benz Stadium, Atlanta Breakfast Club, Mary Mac's Tea Room, Busy Bee Cafe, Atlanta Botanical Garden and the aquarium were less than 10 minutes away. There are a few boarded up homes and graffiti on the wall directly across the street so our initial reaction was, " Uh oh, what did we get ourselves into" . Fortunately, there is a code to enter the building as well as a remote for the parking garage and there are cameras throughout the hallways and in the elevator. Not to mention the coded keypad entry on the individual unit. So we felt very safe once we were in the building. The unit was exactly as pictured, well maintained and had many of the necessities of home. The walk-in closets, balcony and comfortable beds were an added bonus. Other than a few footsteps above us, our neighbors were very quiet. One even held the elevator door and suggested the cantina within walking distance. It's a little noisy outside (train, traffic, sirens, trash trucks etc) but that is the hustle and bustle of being downtown. I am so glad that I did not let the negative review turn me off. Beauty is truly within eye of the beholder. My daughter and I thoroughly enjoyed this lovely unit. It is DEFINITELY a diamond in the rough.