Grand Hotel Derin-All Inclusive

Excellent customer service receptionist koubra and denise they do their best to satisfy your demands , Room service excellent daily cleaning just press the button inside the room the breakfast lunch and dinner big choice buffet just help yourself the beach are just 5 minutes walk with the seats available ,animation staff perfect specially mr SAMUAL a good boy who make you dance and do activities at the swimming pools after all this hotel is a good value of money regarding the good customers service comparing with other hotels

The pool and the food

It was a bit old

Бассейн и кондиционер и балкон и территория своя

Сломанный лифт

The price was reasonable for a 5-night all-inclusive stay. I also appreciated that, after I explained that the room I was initially given was not the one I had booked, the staff corrected the issue and changed my room. There was always something available to eat, and the hotel provides the basic facilities needed for a relaxing stay.

Unfortunately, there were several disappointing aspects. The bathroom had a strong sewage smell almost every time I entered, and the edges and corners had visible accumulated dirt that looked like it had not been properly cleaned for a long time. There were no slippers in the room, which I found surprising for a hotel advertised as 4-star. The telephone in the room was also completely non-functional, so whenever I needed something I had to go downstairs to reception. Communication was one of the biggest problems. Almost all the staff I interacted with spoke Russian, but hardly anyone spoke English. During my stay, there was basically only one person with whom I could communicate properly in English. Most of the time I had to use Google Translate, even at reception. The food was very repetitive, with little variety during my 5-day stay. The hotel also advertises cocktails and other drinks available for an additional charge, but even when I wanted to pay for them, it was extremely difficult to actually order anything because of the communication problem. I was also disappointed with the location and surrounding area. Overall, while I understand that €400 for 5 nights all-inclusive is a reasonable price, the experience did not feel like the standard I would expect from a 4-star hotel.