Fortuna Guest House - Charm & Relax rooms

It was verry clean, a lady cleaned every day. Beds were comfortable, enough space, a balcony. The bathroom was really big with a hair dryer and clothes rack. The position was ok - 15 minutes to Ortigia, 20 minutes to the train station and vus terminal. The croissants they gave us every morning were really great. The self check in and the instructions were very easy to follow. We could let the luggage there after the check out.

Because of an eruption of mount Etna, our flight was canceled and we barely managed to arrive next evening very late with a flight to Palermo (two nightmares days). I've tryed to cancel the reservation, but the host was really inflexible. I understand he was covered by the cancel policies, but you expect empathy. I was hoping for a partial refund or a proposal to come another period (many persons in the cancel flight negociated this with their hotels). Antonino was very polite, but I feeled he wasn't empatethic with our needs. We didn't have a rented car, but it would be very difficult to find a parking place there. You have to walk 10 minutes to the nearest supermarket (Deco).

The room was very confortable

check out at 10 AM

Wonderful stay! Big specious room with two balconies, clean, perfect location, easy to park the car. Everything what is needed for comfortable stay! We really loved it! Furthermore, the host left mini map what we should visit. We really appreciated that! Recommended 200%

Honestly - nothing!

Die Unterkunft ist gut gelegen, um das Auto an der Straße abzustellen und dann zu Fuß die Altstadt erkunden zu können. Auch super ist der nette Host, das unkomplizierte Einchecken und die grandios leckeren Croissants zum Frühstück.

Die Ausstattung des Zimmers ist recht Basic und nicht perfekt in Schuss