Hotel Europa

I liked that property was easy to find, stands out from it’s surroundings. Served a wonderful breakfast in the morning. I like that the room was clean and shower worked. Great outlets and lighting. Didn’t use the tv but I liked that the hotel was in the main city area and not too far from the port or monuments and things to do.

A quick story. I waited in line behind a guest who was already being helped. And there was two guest sitting down. I was under the impression that they were leaving. So when the guest was done at the counter I stepped up, was greeted and I spoke back was asked how I could be helped, to which I said I have reservation and then was told “oh please step to the side and have a seat I’m helping them, I’ll call you up after” So those guest were helped quickly. Then a delivery man was buzzed in and helped. Then the oncoming and off going staff had a chat. It wasn’t until I started staring menacingly at the staff was I finally called up to be helped to which I was offered no apology for being forgotten about and no additional hospitality like thank you for choosing us or thanks for your patience.

Good location, good breakfast served for 3 whole hours, most of the ladies working are quite nice and pleasant. Secure because there is a desk attendant 24 hours. The price was fair considering everything.

Not quite as nice as the photos make it seem. The shower gets the floor very wet. They charge you if you eat the snacks that are in your room when you get there, even bottles of water. I should have known but I'd rather have not had them taking up the space. Early check-in is an extra $20 and they don't offer you the option, you have to ask them yourself. They also make you pay upfront for any guest you invite instead of charging in the morning, so if your girlfriend is the type to just storm out when she gets mad, consider that.

Zentrale Lage, Preis / Leistung passt. Frühstück eher auf der Süssen Seite, aber es hat alles was macht braucht.

Das übrige Personal war sehr freundlich und zuvorkommend!

Unhöflicher und arroganter Empfang an der Rezeption Ich bin gegen 14:30 Uhr im Hotel angekommen und wollte an der Rezeption lediglich mitteilen, dass ich da bin, mein Reisegepäck deponieren und anschliessend in der Stadt einen Kaffee trinken, bis mein Zimmer bezugsbereit ist. Bereits bei der Begrüssung, als ich meinen Reisepass vorlegte, wurde ich in einem unhöflichen Ton darauf hingewiesen, dass es noch nicht 15:00 Uhr sei und ein Check-in daher ausgeschlossen sei. Daraufhin bat ich die Mitarbeiterin, meine Daten bereits aufzunehmen, damit ich das Zimmer um 15:00 Uhr ohne Verzögerung beziehen könne. Dies wurde mit der Bemerkung quittiert, dass dies «keinen Unterschied» mache. Ich empfand diesen Empfang als unnötig unhöflich und wenig gastfreundlich. Aufgrund dieser Erfahrung werde ich dieses Hotel in Zukunft sicher nicht mehr berücksichtigen und kann es in Bezug auf Service und Freundlichkeit am Empfang nicht weiterempfehlen.