Avilla Cave Hotel

Metin is a perfect example of what true customer service should be. I had several issues with this booking. There was a problem with the payment going through, and on top of that, we missed our connecting flight due to an airline issue, which made our travel plans very stressful. Throughout everything, Metin was incredibly understanding, supportive, and genuinely willing to help his guests. His kindness and professionalism really made a difference to our experience. This is what great customer service is all about. The hotel also has a fantastic location with an amazing view. I would definitely come back and stay here again. If I had to suggest just one area for improvement, it would be providing a breakfast option for guests who need to check out very early. I was travelling with my elderly mum, who needs to have some food before taking her medication, so having a simple takeaway breakfast would have been very helpful. Some other hotels we stayed at provided a sandwich or small breakfast pack for early departures, and I think this would be a thoughtful addition. Thank you, Metin, for making a difficult travel situation so much easier for us. Highly recommended!

Just breakfast to be adjusted

Location was perfect. Very clean facility. Staff was very friendly.

AC could be be better for August heat and Wifi signals were weak.

Wir haben uns als Familie im Avilla Cave Hotel sehr wohlgefühlt. Unser Höhlenappartement war wunderschön und das historische Ambiente des Hauses, das bis ins Jahr 1645 zurückreicht, macht den Aufenthalt zu etwas Besonderem. Sehr ruhig, tolle Betten, gutes Raum/Höhlenklima Das Frühstück war genial – landestypisch, vielfältig und mit großer Auswahl, dazu die perfekte Lage - in 10 Minuten ist der perfekte Aussichtspunkt für den Ballonstart im Morgengrauen erreicht. Ohne "Maut", weil das Hotel dahinter liegt. Ein großes Dankeschön an Metin und seine Familie für die herzliche Gastfreundschaft und die fürsorgliche Betreuung. Ein wirklich besonderer Ort – wir würden jederzeit wiederkommen!

Alles top. Bitte nichts verändern ;-). Wir freuen uns auf ein Wiedersehen.

The best hotel in goreme. I enjoyed the stay and host was exceptional. He spent time with us to explain the tradition and past about the place and it gives the place a depth and humanity rarely seen nowadays. The place itself is amazing with the 3 mins walk to the (free) panorama in goreme. Breakfast freshly done every morning with so much love. Highly recommend.

We loved our stay. One suggestion can be that the terrace needs a bit more accessories to give some charm and cosyness but we were out for most of the time anyway.