We had a large family stay in this condo and had a lovely time. Best parts were the several bedrooms which accommodated our large family (10 people), having bikes readily available for short rides in the neighborhood and pools both on the property and the small splash pool on the roof which had a lovely deck perfect for evening hang outs. Only issue we had was with the kitchen oven, dishwasher and some plumbing/showers not working, which we communicated with the property owner about and they sent someone out quickly to do maintenance. The upper pool could also use some more regular cleaning. But the rooms are otherwise lovely and the air conditioners kept all rooms comfortable. We also accidentally lost one of the beach club cards which the host comped us the lost fee due to the plumbing. issues. She, and the local host, and the front desk staff were all lovely and very responsive.

Hosted 8 people at Zama (one condo) in Artia, which is three condos. The place is three floors of brand new sleek design living. The six bathrooms for 6 rooms worked perfectly. Check-in and check-out were super easy. To note, Laurie, our facilitator was amazing. She booked our transport to and from the airport, booked our reservations at Papaya Playa, booked our in house COVID tests, and answered all of our questions the whole trip. She is the best and made our trip super easy. Thank You to the front desk staff and Laurie for a great stay! 100% recommend this listing!

The overall stay suited the needs of what my group and I were looking for as far as the number of rooms, location, and cost. We did have to message the host a few times during our stay because of minor issues. Although the host was quick to respond and was trying to resolve the issues in a quick manner.

I was traveling to Tulum with my wife and 12 other friends for a birthday trip and we found this place that looked too good to be true. The rental property manager was superb about communication and would respond to all my questions from all times of the day so we never felt uneasy about our trip. They even helped with securing our shuttles to and from the airport that were perfect. Upon arrival, the place was as advertised however with some flaws. I came to find out later in my experience that some towels and linens had some light stains on them but wasnt anything out of the ordinary. The upstairs master bedroom had a very open concept would not really get to a cool temperature in the hot Mexico heat until very late night. The oven and toaster oven did not really work either and took forever to get to a cooking temperature. All of the previous things were acceptable as we realized we are in the jungle and not everything can be perfect. The real problem of this trip came after we checked out when we were charged a significant amount of our security deposit due to "stains" in linens, sheets, and towels. I have been part of many rentals in the past through VRBO and others for large parties I and never been charged for any type of damages of consisting of this nature. There are "stains" that occur naturally after going to the beach or some tanner gets on them but for some reason it was to an extend to charge us that much? Photo evidence was lacking and ambiguous.