Great Property, But Significant Communication & Transparency ConcernsThe accommodations themselves were excellent—clean, air-conditioned, and in a fantastic location that was close and easily walkable to everything. We really appreciated how comfortable and well-maintained the space was.During our stay, the washing machine leaked and one of the AC units started malfunctioning. To the host’s credit, they responded quickly and had someone there within hours to fix the issues, which we truly appreciated.However, I would strongly caution future renters due to what felt like a lack of transparency and inconsistent communication.Originally, I booked the property for 5 people for 5 nights. When plans changed, I rebooked for 4 nights—but the reservation defaulted to 2 guests. Following VRBO’s guidance, I attempted multiple times (starting in March) to work with the host to adjust the guest count and understand the cost difference. While the host responded to other questions, they consistently avoided addressing this one.Then, on the exact day the reservation became non-refundable, the host finally replied with the added cost for the extra guests—and it was nearly double what I expected (for the same space, just three children added). Communication also shifted off the VRBO platform to WhatsApp, and concerningly, messages began disappearing when I started documenting them and sharing screenshots with VRBO.VRBO customer service was very helpful and worked with us to negotiate wha

This is definitely a 5 star property. Having stayed at other vrbo in Italy (including Rome) this is the best. A few notes: it is perfect for 5 people. There is a surcharge for the 5th person which I did not realize from listing (suggest to make this clear on listing). There is a washer/dryer combo as well as a second washer. This is awesome for bigger families. Note: washer/dryer combos don’t dry well so you still have to hang the clothes to dry. Location is perfect and it is off on a side street so not noisy. Walkable to everything. Communication is top notch. I would absolutely stay again. Thank you!

The area in central Rome is amazing, and because we were travelling with seniors having a secure, main floor apartment was fantastic! Both suites were comfy, well appointed and clean. The only reason for a non-perfect score is that in the one suite the toilet stopped working on Saturday morning. A repair person was sent right away but it was not fixed properly. Being Saturday evening when we reported it not working again we were told it was not possible to fix until Monday after we left.

Great location and communication with the host was great. They even let us store our luggage in their office after we checked out! Very nice and accommodating!