Our family of 28 rented Cloud Nine for 4 days. We had othing but issues with the place. The stove did not work the entire time we were there. We discovered it after we went out and bought groceries for the entire stay to only not be able to cook 1 meal. We wanted to be able to cook and eat meals as a family instead ended up having to eat out every single meal the entire stay. We called right away and maintenance came out a day later thought it was fixed and was not. Called again and came back out a day later to discover there was an electrical issue with the stove and would not able to use. We had to through away hundreds of dollars of groceries. The hot tub could not be used it was so dirty. The dishwasher was disgusting and could not be used and kept leaking after it was fixed then the kitchen sink backed up. One of the sinks upstairs was backed up and leaked. The company knew they had electrical issues with the stove and still rented it to us. I would not recommend this place!

Hot tubs didn’t get hot was barley even a luke warm bath temperature. Two showers were broke one didn’t work at all. One of the light fixtures was leaking water pretty bad. And two of the games they included were not working and they said they were coming to fix it and never showed up. When we got a complimentary call to ask how things were going we told them about everything broke and he showed up didn’t fix anything said he would be back showed up the next after noon said he figured it out and then never showed up again. We also had some things left at the cabin which was our fault but when we called to ask for the stuff they kept giving the run around and finally after 5 calls they said they didn’t find anything when we new for a fact we lunch a whole luggage bag of clothes and they didn’t turn them in. Overall very disappointed in our stay and service we will never be staying in these again.

Our family of 28 rented Cloud Nine for 4 days. We had othing but issues with the place. The stove did not work the entire time we were there. We discovered it after we went out and bought groceries for the entire stay to only not be able to cook 1 meal. We wanted to be able to cook and eat meals as a family instead ended up having to eat out every single meal the entire stay. We called right away and maintenance came out a day later thought it was fixed and was not. Called again and came back out a day later to discover there was an electrical issue with the stove and would not able to use. We had to through away hundreds of dollars of groceries. The hot tub could not be used it was so dirty. The dishwasher was disgusting and could not be used and kept leaking after it was fixed then the kitchen sink backed up. One of the sinks upstairs was backed up and leaked. The company knew they had electrical issues with the stove and still rented it to us. I would not recommend this place!

Hot tubs didn’t get hot was barley even a luke warm bath temperature. Two showers were broke one didn’t work at all. One of the light fixtures was leaking water pretty bad. And two of the games they included were not working and they said they were coming to fix it and never showed up. When we got a complimentary call to ask how things were going we told them about everything broke and he showed up didn’t fix anything said he would be back showed up the next after noon said he figured it out and then never showed up again. We also had some things left at the cabin which was our fault but when we called to ask for the stuff they kept giving the run around and finally after 5 calls they said they didn’t find anything when we new for a fact we lunch a whole luggage bag of clothes and they didn’t turn them in. Overall very disappointed in our stay and service we will never be staying in these again.

Hot tubs didn’t get hot was barley even a luke warm bath temperature. Two showers were broke one didn’t work at all. One of the light fixtures was leaking water pretty bad. And two of the games they included were not working and they said they were coming to fix it and never showed up. When we got a complimentary call to ask how things were going we told them about everything broke and he showed up didn’t fix anything said he would be back showed up the next after noon said he figured it out and then never showed up again. We also had some things left at the cabin which was our fault but when we called to ask for the stuff they kept giving the run around and finally after 5 calls they said they didn’t find anything when we new for a fact we lunch a whole luggage bag of clothes and they didn’t turn them in. Overall very disappointed in our stay and service we will never be staying in these again.

We booked this property for a spring break vacation with extended family. Aside from a few issues that were promptly fixed by the resort, we enjoyed every bit of our stay. The property was as pictured with two hot tubs, arcade games, and pool table. We had 18 in our party and had more than enough beds and lounging spaces. The kitchen was well equipped with eating utensils and cooking utensils, but the pots and pans were not adequate to cook with and we ended up buying our own. There were plenty of towels for us as well. We really enjoyed our stay and know where to come back to the next time!

We booked this property for a spring break vacation with extended family. Aside from a few issues that were promptly fixed by the resort, we enjoyed every bit of our stay. The property was as pictured with two hot tubs, arcade games, and pool table. We had 18 in our party and had more than enough beds and lounging spaces. The kitchen was well equipped with eating utensils and cooking utensils, but the pots and pans were not adequate to cook with and we ended up buying our own. There were plenty of towels for us as well. We really enjoyed our stay and know where to come back to the next time!

Only thing I can complain about is the availability of dishes, the managers were very responsive

Only thing I can complain about is the availability of dishes, the managers were very responsive

Only thing I can complain about is the availability of dishes, the managers were very responsive

I’ll start with the one and only good thing about Gatlinburg Falls: Robert the maintenance guy. Now the worst: we didn’t have a working oven all weekend. Danny, with maintenance came out Saturday night - hours after we checked in and hours after we called, to fix the oven that wouldn’t even turn on. However, he said it’s an electrical issue and that an electrician would be out the next morning. An electrician never came out, the whole weekend we were there. Therefore we never had an oven to use, for a group of 25 people who all brought grocery’s, most of which required an oven. One of the two hot tubs were broken. Danny, with maintenance said that it needed a part fixed and if he had the part that he could fix it. Danny never came back to fix the hot tub. However, Robert with maintenance came out the next day and spent all day at our cabin fixing the hot tub. Unfortunately it never got warm enough for us to use. But, thank goodness for Robert. We did have a working stove top, so we tried to make due with that but we didn’t have pots and pans. There was one frying pan in the house to cook for a group of 25 people. The upstairs bathroom sink pipe busted Sunday night and water started leaking down into the main space from upstairs. Maintenance couldn’t fix it because they didn’t have a pipe to fix it. There was a few other minor issues that I’ll leave out of this review. I will say, the managers on duty, every day were very apologetic. I was partially compensated for the laundry list of issues with our cabin. But, I can assure you that I will never stay here again.

I’ll start with the one and only good thing about Gatlinburg Falls: Robert the maintenance guy. Now the worst: we didn’t have a working oven all weekend. Danny, with maintenance came out Saturday night - hours after we checked in and hours after we called, to fix the oven that wouldn’t even turn on. However, he said it’s an electrical issue and that an electrician would be out the next morning. An electrician never came out, the whole weekend we were there. Therefore we never had an oven to use, for a group of 25 people who all brought grocery’s, most of which required an oven. One of the two hot tubs were broken. Danny, with maintenance said that it needed a part fixed and if he had the part that he could fix it. Danny never came back to fix the hot tub. However, Robert with maintenance came out the next day and spent all day at our cabin fixing the hot tub. Unfortunately it never got warm enough for us to use. But, thank goodness for Robert. We did have a working stove top, so we tried to make due with that but we didn’t have pots and pans. There was one frying pan in the house to cook for a group of 25 people. The upstairs bathroom sink pipe busted Sunday night and water started leaking down into the main space from upstairs. Maintenance couldn’t fix it because they didn’t have a pipe to fix it. There was a few other minor issues that I’ll leave out of this review. I will say, the managers on duty, every day were very apologetic. I was partially compensated for the laundry list of issues with our cabin. But, I can assure you that I will never stay here again.