Upupa de l’Atlas

Premièrement l’accueil du gérant , très professionnel et l’endroit en lui même propre et calme

Said nos atendió y fue un ejemplo de cómo se hacen las cosas, el lugar es precioso, relajante, limpio y acogedor, sin duda alguna voy a volver.

Nada en absoluto a comentar, la daría más estrellas si fuese posible

Tout était parfait : la piscine, le calme, le personnel très gentil et le repas (diner et petit déjeuner).

This is a beautiful, newly renovated boutique hotel with a swimming pool. All details are very carefully managed, rooms are beautiful and the whole area is really nice. However, this is all ruined by the owners.

Owners of the place have recently moved to Morocco from Europe. Unfortunately, this is the only place during our Moroccan trip, that we received customer service that was much below expectations - and very low for Moroccan standards. First, the owners (who also run the place), didn't notice that we made a booking, although they said they have 1 booking/week. So we arrived, nothing was ready. We chose it because of the location - we didn't want to enter Marrakesh are we were only bypassing. Otherwise, it's very inconvenient, in the middle of an unpaved village. They offered us a menu dinner which we declined and asked for just one dish of pasta (we could choose between pasta and tagine). This was the most expensive dish of pasta we have had in our lives - 25€ per head... Also, it wasn't anything special. They also served a salad which we said we didn't want. Then they claimed that parmesan is expensive in Morocco, etc. - but the price for tagine was the same. We complained but they didn't change their minds. It's very sad when things like that happen, especially when we know that Moroccans are focused on the customer and they do lower the price if the service is not up to standards etc. Bathroom doesn't have doors, only a curtain, which is supposed to be local style, but can be quite problematic for your companions...