ample parking lots, Handsom and friendly staff at the reception desk

i wish the sofa are much cleaner and there is a washing machine

Nothing

Washroom are dirty taps not working properly

Only the location

The floor is dirty The bed sheet is dirty The toilet needs maintenance The chairs and sofa is dirty and has some burning spots Bad room smell No protection in the windows (be careful with the children) Limited parking slots for the hotel Dear hotel owner I highly recommend investing some money in the property to renew everything and at least clean the Hotel properly.

A great place -super staff, clean and tidy, bigger room than we expected. A bit further away but taxi transport is no problem when you pay a bit less for a hotel at a distance - the two trade each other off.. with a baby of 18 months with us… the microwave and small kitchen was the very best facility… also not knowing the area as well - the large / medium fridge was another excellent hotel room item… this helped to keep milk and other food as well as baby foods cold and fresh- and the microwave worked well as we could warm up any left over food and not waste it next day.. the fridge - helped in not having to go out in the heat 45C - and buy fresh milk and food all the time..

It was all very nice and good value for money . Service was Better than some hotels closer to Medina masjid… it’s worth to pay less for a hotel at a distance and use taxis / the cost is balanced out..

service

need renovating looks nothing like pictures

Over all it was good trip . But its location was far from Alharam especially with new road closure .

Excellent staff behave Mr. Yasin. Wifi excellent, private parking available all the time, washroom superb with hairdryer and good mirror but only water pressure was low.

Bad smell in the kitchen and water arrangement in sink is not good.

Nothing all was very terrible, you can see the photos I took

All photos are not at all the same as the reality especially the bathroom it was dirty, old and very small everything is old in this property

service and humbelness of the staff

The location is good, 7 mins drive to Haram, with lots of shops arround , the staff are all friendly

I got a confirmation call from them 3 hours before arrival suggesting to give a bigger room but I asked to keep it as is, then on arrival I was informed they are fully booked, so I had no option other than following them in shifting my stay to Shams apparments owned by the same group as they said, it got bad wifi, feels used and old, toilets not in the best shape...

Bed rooms

Bathroom

broken washroom with water leakage, washroom too small for shower broken and uncomfortable beds

Good and clean room. Bathroom is quite small and water come out of bathroom due to small space I did not use kitchen area Water heater kettle was available which was very useful during December month

Bathroom is very small and shower water comes out of bathroom to hall

The lady staff at reception was very prompt.

If it is not for the holy city, I would have written an essay.

Easy access to stores and restaurants. Straight way to Haram.

Unusual smell in the room and very bad smell in the toilet. Make up room was delayed until the end of the day.. no cleaning on guest demand was entertained.. checkout reminders were too frequent, which was irritating. No locks on the room doors.. no restaurant available in the hotel.. housekeeping staff did not do a good job in cleaning.. tv was not smart, so we could not connect the children shows..

close to masjid nawabi