Loved the property, beautiful location. The only thing is the realty company did not let us know that the facility pool and gym room was a little ways away from lodge.

Had three special needs adults with me, so if I had realized this condo was on the 3rd floor, I would not have rented it. We had to wait and go in only at the time we were going to stay in because we could only go up once with our luggage and groceries.
Lighting outside the stairs was not good; stairs are gray and so in the dark it was hard to see.
The condo itself was described as having one king and two queens. Each bedroom had one queen and four bunk beds.
The condo was clean and nice otherwise. The Foosball game room was adjacent but there was no deadbolt on either the door leading from our condo to the game room or from the game room to the outside. The condo is the last one and on a hill and at the time we went it was almost deserted, so we didn't feel safe.

We stayed in Condo 13A. Upon arrival the kids were hot, tired and had to use the bathroom. After climbing the two flights of stairs, we couldn't open the door with the key code they gave us. I called the office and they said someone would come and open the door. We had to wait about 20 minutes. When the young man came he told us the batteries for the door lock were dead. Once inside the condo was very hot, as the air condidtioning had not been turned on. After settling in, I realized I had to put sheets on all the bunkbeds for the four kids, which was very hard to do since they all wanted to sleep on the top bunks. With that said, the condo was very spacious, clean and we had everything we needed in the kitchen. It was also nice to have a washer and dryer, but I was not told that I would be sharing it with the renters next door. The location was great, right across the street from Dollywood. I would suggest to the owners that they check the lock function on the doors and turn on the ac or heat to have it comfortable when guests arrive. I would also suggest some outside lighting. It was very dark at night and we really could not see while climbing up or down the stairs. Lastly, there was only one TV. It would have been nice to have one more TV in a bedroom so my husband and I could have relaxed in another room while the children were watching kid shows. Overall, we did enjoy our stay and would rent again. I felt bad about making so many calls to the office, but the staff was very professional and helpful.

The property was absolutely gorgeous. I did have issues upon my arrival. Our fireplace did not work and I called for someone to fix it. We stayed around our cabin all night (Friday) and noone came. We went to activity center and again I had to call to get a code. I was told that it seemed as the battery in it was dead and we had to wait for a maintenance man to come which would be 30+ minutes. We walked back to cabin and then received a call to try another code. Yes that finally worked. We had a lot of fun. We never was able to find the pool. The 2nd bedroom was missing a remote for the TV as well. On Sunday we tried the activey center again and had the same issue getting in. I also called about our pass to parides however was never able to to reach anyone that works for that company. I did try the app. But always got a error message. When called Eden crest they could not help. It would have been less frustrating without having to call through my whole vacation.