Hotel Ko'ox Wenne

Everything was in great condition and spotless

The shower took some time to get warm but got there eventually.

Comfortable room, aircon was good, rooftop pool was lovely. Close to the bus station and several food options.

It was not that far from the main street and close to many restaurants and the shopping.

I've asked for a room with a nice view and I received a reply that there is no balcony in the room that I've booked. But never mind the balcony, there was hardly any window and no fresh air. There were very slow of responding and a few times they have seen my message but didn't bother to reply. Their speaking English was very limited. These days most hotels around the world are providing tea/coffee making facilities but not in this hotel. I've wanted to stay longer and move to a better room and tried to negotiate the price because they wouldn't pay the service charges to the booking.com but the weirdly manager has offered me the price which was more than the price on the website, therefore I moved to another hotel much nicer with the garden, massive balcony and the swimming pool in the garden and cheaper.

Nice modern room with comfortable bed. Everything seemed fairly new. Terrace with small pool was pleasant.

Staff didn't seem to speak much English. No one offered any help or information. My room was not cleaned for the duration of mt stay. As a senior female traveller, I am able to carry a case up 2 flights of stairs, but was surprised no assistance was offered. Only place I have stayed in mexico that didn't offer free water. No towels allowed outside of hotel in a beach town means that you have to buy your own.