مكان نظيف وقريب من اغلب الاشياء، موظفين الفندق كانو متعاونين مسكو اغراضنا حتى عقب ماسوينا خروج واول مانطلب شي يجيبونه بسرعه ، الفندق قدامه بالضبط محطه المترو للناس اللي يبون يستخدمون المترو، انصح فيه. جنبه سوبرماركت صيدليه وعيادات ومطعم مندي لذيذ اسمه مندي مان The hotel is super clean + super close to majority of the tourist attractions + the metro station is right in front of the hotel, the staff is super nice,they held our stuff even after we checked out, and got us everything we wanted without questioning it or charging us extra fees + there’s a supermarket,a clinic, a pharmacy next to it, and a super delicious mandi restaurant behind it called mandi man.

Nothing

everything except the bad attitude of the guys in reception. They know how to argue with customers very well, i do not blame them, i believe they have not been trained well and they lack understanding of what customer service is. During early check-in the guy at the reception was too busy with his work and on the phone with his boss most of the time than dealing with customers.

untrained, unprofessional staffs at the reception. The quality of their service and their understanding of what is customer service is well below average, suitable for representing one star hotels. My flight always lands at the early hours of the morning and i always request early check-in in advance. I was informed prior to my arrival that early checkin is possible if rooms are available for an extra payment of AED 150, i have to issues with the extra payment and i confirmed would be arriving at 6am. The property confirmed through booking.com inbox that if rooms are available i can check-in at 6am with the extra payment. To my shocking when i arrived the guy at the reception kept informing me their is no early check-in, and that check-in is only at 2pm. He informed that he is very busy with work closing the system from previous night and is unable to start check-in for today without closing the last nights work in the system. I was totally shocked by the way he responded and it also felt a bit aggressive in terms of normal customer service standards. I am a regular business traveller and i know what good and bad customer service is very well. i would not bother to make such a detailed review if what i experienced was normal and acceptable. i have never actually given such a detailed negative feedback in booking.com, this is the first such review after getting the same experience with my two stays at this hotel. This hotel has potential to become 4 stars and also receive much higher rating only if they train their staffs at the reception well or get better quality representatives who can deal with customers with a soft and friendly manner. At both my stays, i faced arguments for trying to check in early with extra payment, the only excuse was there is too much work from previous night and they are busy and i should understand that they are very busy and not able to offer me early check-in, i did get early checkin but with unnecessary arguments.

Great location, good hotel facilities, good customer service from the housekeeping team and at the buffet.

untrained, unprofessional staffs at the reception. The quality of their service and their understanding of what is customer service is well below average, suitable for representing one star hotels. My flight always lands at the early hours of the morning and i always request early check-in in advance. I was informed prior to my arrival that early checkin is possible if rooms are available for an extra payment of AED 150, i have to issues with the extra payment and i confirmed would be arriving at 6am. The property confirmed through booking.com inbox that if rooms are available i can check-in at 6am with the extra payment. To my shocking when i arrived the guy at the reception kept informing me their is no early check-in, and that check-in is only at 2pm. He informed that he is very busy with work closing the system from previous night and is unable to start check-in for today without closing the last nights work in the system. I was totally shocked by the way he responded and it also felt a bit aggressive in terms of normal customer service standards. I am a regular business traveller and i know what good and bad customer service is very well. i would not bother to make such a detailed review if what i experienced was normal and acceptable. i have never actually given such a detailed negative feedback in booking.com, this is the first such review after getting the same experience with my two stays at this hotel. This hotel has potential to become 4 stars and also receive much higher rating only if they train their staffs at the reception well or get better quality representatives who can deal with customers with a soft and friendly manner. At both my stays, i faced arguments for trying to check in early with extra payment, the only excuse was there is too much work from previous night and they are busy and i should understand that they are very busy and not able to offer me early check-in, i did get early checkin but with unnecessary arguments.

المكان

مريح

Hotel comodo in quanto a soli due minuti a piedi è possibile prendere la Metro per spostarsi. Stanza pulita e personale cortese. Buono anche il ristorante interno.

ممتاز الفندق ،، سعره جداً حلو ع موقعه

لايوجد

جيد جدا

لاشي

Close to metro station

Breakfast was really bad Space in room was really tight

The location was convenient.

Breakfast spread could have been better. Very limited options for vegetarians.

الموقع هادئ وقريب

لا شي

It was clean and modern! Everyone was so friendly! God bless them.

The shower door did not close properly so every time i had a shower, the water would come out.

location

didn’t prepare the room before i came .. no smoking room available and my reservation was including smoking room .. lovely stuff solve it in the end .. problem in water .. solve it .. miss some thing i need such toothbrush.. solve it .. its all small thing but annoying

The best hotel I’ve ever chosen!!! Nice service! So friendly~

المكان نضيف جداً

قربه من الاماكن السياحية المهمه مثل دبي مول + امارات مول …….. الخ

الهدوء والنظافة وموظف الاستقبال سيد قمةفي الذوق

لا شي

جيد جدا وإقامة هادئة

الهدوء والنظافة

الفندق نظيف و بعيدًا عن الزحام . اشكر الطاقم واخص الاستاذ سيد قمة في الاحترام و الرقي و حسن المعاملة . يوجد جميع الخدمات مطعم و سوبر ماركت و صيدلية

لا يوجد فرشة و معجون

Excellent service great atmosphere clean and great location.

I did not eat bfast sorry

Put a mini bar

Location is great. Within driving distance from downtown Dubai but the immediate area around the hotel is not too congested. Lots of cheap restaurants in the area. Can recommend Eat Max and White Mocha Coffee for cheap breakfast options.

Lots of construction in the area.

Gym

Nothing

Staff is friendly, Hotel is close to airport

Water from the shower was highly unstable. It just couldn't mix properly and giving me an extremely hot and cold water ever 10 seconds. It was not stable at all. It comes boiling hot then after 10 seconds it gets freezing cold. The cycle continue. There is no place in hotel to sit in open air except for swimming area but that close too early at 19:00. Breakfast options are so limited and didn't like it. Cappuccino is not available.

نظافه المكان وسهوله الوصول

مواقف السيارات ضيقه

Staff special Mr Syed and location

Nothing