Grand Hatika Hotel

Best location. Ten minutes walk to town and beach and huge park is just opposite hotel. Breakfast menu changed every day. Friendly polite and helpful staff. Very clean hotel.

Reception area is not cool enough.

Lokasi nya dekat kemana mana, makananya enak . Staff nya sangat membantu, saya komplain mengenai kamar bau rokok lgs di follow up nginep 4 mlm hanya malam pertama kurang nyaman tdr nya sisa nya nyaman. Kamar bersih & Ac nya dingin. Sesuai dengan harga yg saya bayarkan.

Kolam renang nya kurang bersih makanya kami tidak berenang. Mungkin ada baiknya kl para pengunjunh yg berenang di wajibkan untuk pakai baju renang yg sesuai dan tidak membawa makanan ke pinggiran kolam renang dan tidak konsumsi makanan selagi berenang.berapa kali saya lihat ada botol minuman di kolam mengambang dan org2 makan snack di dlm kolam. Sayang sekali tidak bertanggung jawab pengunjung nya padahal staff pool selalu terlihat cleaning setiap malam kl saya lihat dr kamar.

Nice rooms for the price. Breakfast was quite good. The front desk arranged our island hopping day, which went well.

The hotel processed our laundry. Rp550,000 seemed excessive for three small piles of clothes.

Location

Only the location was good, just 1 min opposite walk to Tanjung Pandan beach. Overall service of the hotel was poor. WiFi was very weak specially in the room. Deluxe room was mentioned sea view but it was fully interrupted by trees, no sea view. Twin room was mentioned in the booking time with sea view but at the reception said, no twin room has sea view option. We took deluxe double room, the room size was good but wash room door was slightly broken. At breakfast time, the live food section cook was not available for 10 mins or so, we had to notify them multiple times to appear. Breakfast menu was very limited & inadequate. Overall air condition of the hotel was not good at all, specially at the lobby. Room A/C was not cooling adequately. One of our room A/C was leaking with water, had to call mechanic to fix. Swimming pool area service was worst, we had to wait & notify 4/5 times to get few towels.