Was not given pool key card, when inquired about it got tons of run around and 'maybe' tomorrow. 'Maybe' doesn't work when you are traveling with the kids and was promised a pool. Talked to neighbors and they had a key card to the pool. When dealing with Vacasa was told that they are contacting "local" team, but they couldn't explain who that is. Never will be booking thrugh Vacasa again. Still dont have my refund even though we left 4 hours after we got there. We spent that time looking for a key card to the pool, that was supposed to be left at the place. Condo was gorgeous, but pool fiasco overshadowed it fast. We didnt even stay one night. Its terrible when you cant talk to anyone at the place only thrugh text messages and phone calls. Very bad.