We arrived two hours after check in and the gate to the premises was wide open and the door to the building was wide open. Closets were full of clothes, a sign of occupancy. We called Vacasa and said this was definitely a security and safety issue and they shrugged it off, stating that the housekeeper had likely forgotten to lock the place up. Upon pressing further, stating our safety concerns and our wish to cancel, Vacasa said we'd have to talk to Booking.com and that we would not get any refund for canceling on the day of, despite the glaring issue. Booking.com wrote back to us a day later and said Vacasa was unresponsive. Vacasa then kept sending emails and messages asking "how we were liking our stay". Just pathetic! Do NOT book this place!!