Hotel More di Cuna

Great hidden gem. Beautiful facility with nice grounds. Great breakfast options.

Bed was very hard

My room was very comfortable and elegant. Everyone at reception was pleasant and accommodating. The breakfast was nice.

Nothing

The location and property are beautiful. Breakfast was delicious.

We were woken up shortly after 6 a.m. by extremely loud stomping and what sounded like furniture being dragged across the floor in the room above us. The noise continued for nearly two hours and made it impossible to get any sleep. What was even more disappointing was the way the situation was handled by reception. When we raised the issue, we received little more than a dry “sorry” and were told that the guests above us had already checked out, so there was nothing they could do. While I understand that the hotel cannot control every guest’s behaviour, I would have expected a much more professional and empathetic response. Having worked at a hotel reception desk myself, I found this particularly surprising. Even when an issue can no longer be resolved directly, there are still ways to acknowledge the inconvenience and make it up to the guest. Whether through a thoughtful gesture, some form of compensation, or simply a more sincere and proactive approach, good service recovery can make a significant difference after a disrupted stay. Unfortunately, none of that was offered, and we were left feeling that our complaint was simply dismissed. After losing almost two hours of sleep early in the morning, the lack of genuine concern from the front desk was ultimately just as disappointing as the noise itself.

Es ist ein altes charmantes Gebäude. Leider hatten wir ein Zimmer, das ziemlich in die Jahre gekommen ist (Bett, Badezimmer). Das Frühstück ist für italienische Verhältnisse extrem vielfältig!

Man kann unser Zimmer etwas modernisieren (Bett klein für zwei un durchgelegen) und dennoch den alten Charm beibehalten.