Convenience clean and Dalia very helpful excellent!

Spotlessly clean, modern and well-equipped apartment close to the Lido, with a nice view of the sea from the living room balcony. A Juliet balcony in the bedroom offered a contrasting view over rooftops and trees towards the mountains. It was a very pleasant environment to spend a week in Funchal - and useful to have a bus stop right opposite the building entrance (though be careful when crossing the road!) The reception staff at Monumental Plaza were very friendly and welcoming, and I enjoyed chatting to them every day. All in all, therefore, a good place to stay.

The traffic noise was louder than I’d expected - I hadn’t realised how busy the road was. People booking here should also be aware of the ultra-strict deposit policy - 3 euros for each piece of cutlery that goes missing! I can understand the need to be vigilant with groups of unruly young people, but as a professional middle-aged man I found it all a bit demeaning as every single piece of equipment was counted and examined. They even inspected my bed sheets on departure! But I took it all in good grace - it must be annoying when thoughtless guests lose things and create a mess.

Sehr gute Lage, direkt an einer Bushaltestelle. Großer Supermarkt direkt unten an der Straße. Zum Lido nur 5min. Meerblick vom Balkon. Gute Küche, großer Kühlschrank.

An einer stark befahrenen Straße. Zu wenig Küchentücher, Küchenrolle wurde nicht aufgefüllt. Ein Filter für die Filterkaffeemaschine bereit gestellt. Wir mussten alles nachkaufen. Sofa und Fernseher wäre es sinnvoll den Platz zu tauschen, dann hat man mehr Platz zur Tür zum Balkon (gerade hat man nur 10cm).

The apartment was bright and new, with a comfortable bed and two balconies, which we appreciated. The location is convenient, with plenty of restaurants and shops nearby.

The most unpleasant part was the check-out process: a staff member came into the room and started inspecting everything in detail — checking if the appliances worked, counting every piece of cutlery, dishes, hangers, towels, etc. It felt like an inspection, not a check-out. Very unwelcoming and uncomfortable. Room cleaning was done only once during a 7-night stay, and there were no basic cleaning tools like a broom or mop, so we had no way to clean up ourselves. Guests are also expected to take out their own trash, which is unacceptable for a hotel. Frying pan was very old and scratched. It definitely needs to be replaced. They also require a €70 cash deposit at check-in. Parking in the garage costs €5 per day, and the garage is extremely narrow — very difficult to use if you have a larger car. They also require guests to provide an exact arrival time, as there is no staff permanently on-site for check-in. This can be quite inconvenient and adds extra stress for travelers.