Le Suites Del Duomo Luxury

The location to the piazza and local markets was fabulous. There was also some lovely restaurants about 10 mins walk away. Avoid Pasha the restaurant below the hotel the food was terrible the toilets disgusting and staff attitude and cleanliness was poor. However this is not the problem of the hotel which was lovely especially the whirlpool

Just the pub/cafe below which was poor all round

Location, location, location

City is big and vibrant, maybe thats one reason why it is dirty in many places

Great location in catania. Walkable to the main shopping street and piazza. Very clean and good sized rooms. The rooms were quirky and different but clean and very nice.

Nothing :)

Comfy bed; good location in Catania; modern, very clean room.

We arrived at the address for the hotel "Le Suites Del Duomo Luxury" on Thursday, finding only a locked door with a keypad. We received no correspondence, welcome note, instructions--nothing. So we called--"Hello, we are outside your door". We then got curt WhatsApp messages: "Can I help u?" "Your name??", followed by a video showing how to let ourselves in (there was literally NO-ONE there at reception). We were then asked to send images of our passports, which I did, from my iphone's photo files. I was scolded for accidentally including a selfie that was in the same group of photos: "I only ask u to send passports pics". The next day, Friday, we requested more coffee pods and toilet paper--there was only 3/4 of a roll to begin with, and no Kleenex (tissues) at all in the room, during allergy season. Neither the coffee nor the toilet paper arrived. We still saw no staff at the desk at any time. On the next day, Saturday, we again messaged the nameless, faceless WhatsApp number, thanking them for having the room cleaned but noting that we were now completely out of toilet paper. We were told "Hello, yes, I will give to you today". Two hours passed. Then another hour. Still no toilet paper (or coffee). The WhatsApp number replied that "my colleague is in reception...she was there at 9:10". Which is ridiculous--so there was a human being at the reception desk at 9:10 am, for a few moments at best, and we should have somehow known this, from behind the brick walls of our room? Eventually, we heard a cleaning lady working on the room across the hall, and she was kind enough to provide toilet paper and some coffee pods. Further notes on the "luxury suites" hotel: the hair dryer did not work. Even when we tried it in different outlets. There weren't enough towels. And the lack of any staff on site felt...weird and more than a little creepy, to be honest.