The sign at the key location says the lockbox area is on the right, but it is actually on the left. Spa/pool area was awesome. Parking included which was clutch

I thought for a 2 bedroom apt it was small.

Location was great.

The property wasn’t cleaned properly, the rules for check in, and then, the rules for check out and the 16 emails in between for a 3 day stay was ridiculous. You are expected to leave the property exactly as you found it. While paying a cleaning fee. Noise is an issue and it takes away from any positive experience.

Broken shower head, broken blinds and broken wardrobe door

the accommodation was really nice and clean. great location and good facilities

The instructions on how to get into the property were very very poor. we weren’t told where the location of the fob key was. weren’t told the code to get into the locked box or which hotel room we were staying at or any instructions prior to arriving. i was told i would get given the right instructions and codes the night before but never recieved it. the manager wouldn’t pick up the phone either. ended up having to message booking.com assistant online to ask how to get in. only then we’re we given the right instructions.

The property location is good.

The bedrooms are quite small. Little things in maintenance of fixtures and fitting can be done better.

Location close to Wynyard quarter.

This place has the most painful booking process (not disclosed at the time of booking) they require ID copies for all persons staying, prior to chcking in which we felt was an invasion of our privacy & what guarantee is there that our IDs will not be misused ? The key # provided to us in their detailed instructions was incorrect. We had to call them up, while parked illegally as there is no parking where the lockbox for the key to be collected from is & there was no answer. A woman then called back & said the key # given to us was incorrect & the key in the lockbox is correct. The room had a very strong fishy smell for all the duration of our stay. We had booked (& paid) for 5 guests (they had IDs for 5 guests) but only 4 towels were provided. They have a pdf manual of instructions !! As I said most painful experience, will not be staying here again or recomending to anyone.

Great location, clean and tidy apartment, very convenient having a car park. Very close to amenities inc supermarket directly across, pool was great, fab area of town. Lots of great cafes, restaurants, Viaduct Harbour etc.

Overall great and would stay in same apartment again- minor drawbacks only e.g. needs a few more mugs, drinking glasses as these must have been broken prev and not replaced. Also had a LOT of emails and requests for extra info from the host company, which felt pretty extreme compared to standard booking process- if logging into a separate portal for providing ID etc is required this should be part of actual booking, not required after paying. Not a "standard" part of booking accom in NZ for sure! But info re apartment was very clear, key pickup easy, overall we had a smooth and easy stay.

the location was great

the access and the key issues. I didn’t get to use the pool or the gym for half of my trip because we couldn’t get in or out. had to get strangers to help us in at night. really frustrating. The property needs a work around for when the key fobs stop working.