The house and location are fantastic. The house has all the amenities you need. Communication with the owner was good, she always got back quickly prior and during our stay. The house gets a ton of use and there is some wear and tear in the main areas (ex: kitchen floor, deck furniture) but overall very good. Our primary issue was the elevator did not work during our stay and traveling with a 75 year old who is handicapped made that a real issue. The owner did her best to fix it , but never could get it done during our stay. My issue was not that she did not try to fix it, but her response to the issue. Response 1 on day one was for me to call VRBO and find another place and she would refund night 1 and not charge for the rest of the stay. Response two after we chose to stay (no other options than to go home) was to refund us $1K (6%). I felt 6% was not fair given the trouble is caused and asked for 25% of the entire stay refunded. The response I got was "cant do that, if you left I could of rented to someone else". I then asked for how to get the $1K refund she offered and have yet to get a response or be refunded after 3 weeks. I know she did the best she could to fix the issue, I do not think the service recovery that she offered equaled the significance of the problem. To rent a house for over $15K a week due to location and amenities and not have one of the key amenities work deserves a better solution than what she offered. No refund to date received.

The house and amenities were wonderful but the area was a little too crowded for our taste.

Great location and nice layout

Entire family loved the home and the vacation!

This home was everything we hoped for in a vacation house. Great location, practical layout, clean, pool was perfect for kids and adults, well stocked with anything you would need and views are perfect! Hope to rent again next year! Thank you!

We had a great time staying at Serenity for the week. Very clean and fully stocked kitchen! Would go back again.

The hosts were very responsive and their property was exactly as presented online. We loved every minute of our stay and would definitely return for a visit!

My siblings and I rented Serenity to celebrate our mom's 95th birthday, it was absolutely perfect!! The house is beautiful and comfortable and every way, we were all so happy with our choice. The house lends itself very well to both cozy and lovely group gathering, and to privacy within. The bedrooms/bathrooms are all very pretty, and the main living/dining/kitchen area has spectacular views. And for us, the elevator and upstairs handicapped bathroom were much appreciated. The kitchen is well stocked for every need. Jamie and Shaun were wonderful to work with, very responsive and understanding, and quick to address any issue. We had a glorious and special weekend, we highly recommend the house and would love to return!