House was great and close walking to everything. The only thing that would have been better is that the kitchen and living room be downstairs but…. Still good.

We had a fantastic time

We three couples had a wonderful weekend at The Carriage House. The property is clean and well cared for, the beds are comfy, the walls are solid (with earplugs, I heard nothing of the rambunctious card game my family held in the upstairs dining room andslept soundly through it in the likewise upstairs bedroom), and the toiletries, paper goods, etc., are all of nice quality. Though St. Augustine is very busy this time of year, our street was quiet and removed from the crowds while still in walking distance of everything we wanted to do and see, and the onsite parking was a huge plus in this busy area of town. Suncoast Properties was very responsive and helpful; the morning of our departure, I called to clarify the check-out time, as the VRBO listing and emailed instructions differed. I was quickly connected to an operator who, in turn, had the property manager, Matt, call me right away. He immediately offered to honor the later check-out time and pleasantly inquired about our Nights of Lights weekend. That afternoon, I texted him to say one of our group left a necklace behind. He said he would ask the cleaners to keep an eye out for it. The next day, he texted to say it had indeed been found and let me know he would mail it directly. Fantastic customer service on the entire team's part. A wonderful stay all around...highly recommend!

Rating Details: The property manager was very unhelpful. The vacation rental was somewhat dirty. I was very happy with the location. I was very dissatisfied with the condition of the vacation rental. Overall, I recommend this vacation rental. Reviewer Comments: We were disappointed in several things. First, we didn't get check in info, we had to email and call multiple times on check in day and finally got access info after the scheduled check in time. The house should be a gem, but it's not. The first floor has different levels of flooring, the larger of the two bedrooms has areas where the floor is lumpy under the carpet, that room needs to be brought up to the flooring level of the hallway. The bathroom was updated on the first floor and it was the best part of the whole house. The side deck is so bad it felt like you would fall through when you walked on it. Upstairs, the kitchen is in need of updating, the counters are a combination of types. The whole interior needs fresh paint and fresh flooring. The carpet was very old and dirty. We found candy wrappers and even food on the floor in the living room. A water bottle with cigarette butts was left on the 2nd floor deck. Nearly all of the decor felt like junk that was no longer wanted and just stuck there. This house with its historical value and location should be a gem but it's not. It could be with a lot of needed repairs and thought in the decor. Just because a house is old doesn't mean it can't be updated, nothing in there felt like well preserved historical items, it just felt neglected. Management needs to do an inspection and make recommendations to the owner.